Ulla Martinez Majander
About
Ulla Martinez Majander is from Greater Gothenburg Metropolitan Area, Sweden. Ulla Martinez is currently Head of Services Strategy Execution at Kalmar. Ulla Martinez also works as Group Manager Services, Volvo Group Trucks Technology at Volvo Group, a job Ulla Martinez has held since Jan 2024. Another title Ulla Martinez currently holds is Chief Commercial Officer/ Head of Business and Digital Development, Volvo Bil within Volvo Car Group at Volvo Bil i Göteborg AB.
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Ulla Martinez Majander's current jobs
As member of the Kalmar Services Division leadership team, drive our bold strategic ambitions forward and enabling Kalmar to become an increasingly service-driven company. Owning the division's strategy execution process and working in close collaboration with Services Business Line leaders, functions, product divisions and regions.
Leading the Business and Digital Development team including CX, Marcom, Transformation & Business Development, B2B Key Account and our Digital development & IT-operations team (DevOps). My team drove the commercial strategic agenda forward and develop our offering to enhance the customer experience for our leasing customers,both B2B and B2C.
As member of the Volvo Car Service Business management team, responsible for driving, coaching and monitoring the progress of our major transformative programs as part of the execution of our unit’s strategy. Responsible setting up our offer portfolio and consolidated offer plans to drive transformation forward. Closely connected, formulating our communication strategy and plans, with the aim to enable external and internal dialogue and collaboration, in order to make change happen.
Cross-functional Volvo Group project together with Volvo Trucks and Global Truck Operations with the goal to increase customer satisfaction in our retail network. Close collaborations with regions and markets.
Responsible for the services and solutions segment incl.long-term strategy and creating new value propositions and business models based on B2B customer insights and needs. Working closely with the regions and markets in translating customer and business needs into requirements towards the vehicle projects and thus securing platforms and data required for the creation of new value-adding services and solutions. Driving the Connected Services strategy as an important part of the company's digital transformation. Segment budget ownership.
Develop Volvo IT's new service offering within Business Management Consulting. Coordinate the Volvo IT Global Business Consultant –network (GBCN). Conduct customer assignments. Coordinating the building-up of the group's structural capital. Member of the BMC management team.
Master Thesis Project on emerging market procurement and knowledge transfer from OEM to suppliers. Case Volvo Trucks’ Brazilian supplier base.
Being part of a major Mergers & Acquisitions-project and the following activities as the restructuring of the global dealer network. Supporting on the implementation of the Balanced Scorecard.
Coordinating the logistics and material flow within the project as well as contacts towards the Finnish Ministry of Foreign Affairs.