Vern Brooks
About
Vern Brooks is from 美国 华盛顿州 温哥华. Vern works in the following industries: "计算机软件", "日用品", and "保健和健身". Vern is currently Director of Corporate Operations at Nautilus Inc., located in Vancouver, Wa. In Vern's previous role as a Director of Consumer Operations at Nautilus Inc., Vern worked in Vancouver, WA until Jan 2014. Prior to joining Nautilus Inc., Vern was a Director, Consumer Support Services at Nautilus, Inc and held the position of Director, Consumer Support Services. Prior to that, Vern was a Director - Customer Relations at NTP Distribution from Jan 1997 to Jan 2005. Vern started working as General Manager at NW Communications in Jan 1992.
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Vern Brooks's current jobs
Responsible for the overall leadership and direction of Corporate Operation activities to include Capital Expenditures, Equipment, Facilities Design and Construction, Corporate EHS Compliance, Loss Prevention and Real Estate Portfolio Management. Oversee all facilities to include Nautilus Corporate Headquarters, Portland Distribution Center, and Winnipeg, Canada Distribution Center. Provide all management training and ERP pre-implementation and post launch training. Direct management responsibility for Global Capital Planning Processes.
Vern Brooks's past jobs
Provided the strategic direction and managed the daily execution for the Customer Supply Chain Team for one of the largest fitness and exercise equipment companies in the world. The team consists of Customer Service, Logistics, Distribution, Direct Sales, Customer Relations and Consumer Operations.
Created an energetic, customer-focused centralized Customer Service team that provided outstanding service to our retailers during an ERP implementation (Oracle) without disruption to business. This led to an integrated Customer Care Department to include Customer Service (domestic and export), Distribution, and Customer Logistics supporting Commercial Channel (Clubs, Gyms, Athletic teams, Military, and Government), Retail and Mass Merchants (Sports Authority, Dick’s Sporting Goods, Amazon.com, Costco, Sears, and Academy Sports), and Direct Consumers.
Served as Director for a distribution company specializing in RV parts and accessories. Oversaw Customer Service (call center and order fulfillment), Quality Control (returns and claims), Technical Support (E-Commerce and online support), Dealer Development (inventory control and dealer merchandising) and Corporate administration.
Managed seven retail telecommunications stores and a team of 50+ in Customer Relations covering four states.