Victor Flores Jaramillo

Capture, define, improve, implement and automate the Management System of the areas, and implement Process and Technology Projects. Analyze and define the Management Systems of the areas of the company through the process methodology. Advise, train and provide support to the functional areas in the implementation and stabilization of the Management Systems, using process methodologies and best practices in process implementation. Find and implement opportunities to improve the Management Systems. Carry out internal audits and follow up on action plans resulting from both internal and external audits. Develop and coordinate projects meeting the requirements of customers following project methodologies and best practice of SCRUM. Define, question and document the processes that the project requires. Accompany the functional areas in the definitions, user stories, tests of the implementation of processes and / or tools. Prepare progress reports for each project according to the defined periodicity and keep updated the information and documentation of their assigned projects. Product Owner and Scrum Master.

Conceptualize, develop and provide business intelligence solutions for decision making. Understand and analyze the bussines strategy and thereby define the information models that contribute to decision-making. Provide analytical support in the design of business intelligence models for both cutomer areas and BI analysts. Keep well informed of the data storage structure in order to ensure its quality and integrity. Manage the timely flow of business intelligence information to users. Identify opportunities for the automation of information models and follow up on action plans. Follow up and support as a client in the projects or in the implementation of the national and international commercial management model that are related to their scope of action. Analyze business strategies through trends, behaviors related to products, customers and the market.

Implement Process and Technology Projects. Develop and coordinate projects meeting the requirements of customers following project methodologies and best practice of SCRUM. Define, question and document the processes that the project requires. Accompany the functional areas in the definitions, user stories, tests of the implementation of processes and / or tools. Prepare progress reports for each project according to the defined periodicity and keep updated the information and documentation of their assigned projects. Product Owner and Scrum Master.

Management, evaluation and administration of the 2G, 3G and LTE base stations as well as the national transmission network and Telefónica's Fiber optic network, guaranteeing availability of mobile voice and data services. Ensure compliance with the highest levels of efficiency and quality of services, reaching the best levels of satisfaction reflected in the overall customer satisfaction and assurance company´s incomes. Management resources and suppliers to solve problems that affect the quality of corporate customers, digital applications and the mass segment. Develop the best relations with internal areas. Agree efficient solutions that support the achievement of company objectives. Management of budget and provider contracts.

Management, evaluation and administration of Core Fixed Data Networks (MPLS) and DWDM / SDH Transport platforms, guaranteeing the highest availability of services to the mass mobile segment and corporate customers in fixed data and Internet solutions. Take strategic decisions to improve the performance of the team members. Distribution and management of resources for the implementation of projects with a high quality standard. Assign, organize and channel resources for the resolution of massive network incidents. Development of the best collaborative environment between company´s areas. Maintain a high working environment and motivation in the work team.

San Antonio Buenavista sustainable community. Entrepreneurship at the base of the pyramid.

Support supervisor of Corporate Accounts area requirements. Front office team member of the different groups of the Vice Presidency of Technology requirements. Continuous participation in the "sales funnel" for follow-up, attention and solution of claims as well as implementation of new solutions for "Key Accounts". Accompaniment and advice to the sales team on routes of visits to "Key Accounts". Member of the "Churn" team to investigate and establish improvements in the management of Network Technology. Manage and control Incident Management process. Administer Service Desk contract. Report KPIs to control SLAs, OLAs and process performance. Service Desk contract administrator.

Administered Voice Mail platform. Managed O&M processes. Provided support in network incidents. Operated BMC Remedy Service Desk tool. Operated and maintained services and operation platforms.

Web developer for attention to requirements and claims of end clients, coming from the sales teams and customer service centers. Model and implementation of service and communication flows for sales teams, customer service centers. Desing and analysis reports of control indicators and management of requirements and complaints. Analysis and support in the solution of end customers requirements.

Interfaces and applications developer. Web designer for requiremets registration of the different areas of Telefónica Móviles Ecuador. Problem and Incident Manager (ITIL) in the Information Technology area. Project assistant.