Vikram Godwin

• Job profile includes identifying and developing new clients and projects for the company throughout the Middle East. • Was also responsible for maintaining and increasing the sales in the region. • Conducting competitor analysis by keeping abreast of market trends and achieving market share. • Mentoring new Sellers and supporting them and guiding them to increase their sales. • Was involved from the grass root level in building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

• Served the company in the capacity of an Assistant Vice President (Marketing). • Job profile included developing business internationally, building & maintaining healthy business relations with major clientele and develop online marketing strategy. • Provided leadership and guidance to marketing associates to guide them to achieve sales target. • Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces, and Web site content. Optimized website content and ensured search engine visibility. • The role also included developing the online marketing strategy, defining segmentation, launching enhanced email marketing. Also, headed the SEO team and guided them with ideas to enhance the company’s website during search. • Providing regular reporting of web analytics, on-line advertising, and email marketing campaigns. • Conducting competitor analysis by keeping abreast of market trends and achieving market share. • Negotiating on terms of trade with new and prospective clients was also carried out by me. • Presenting the management with opportunities of tie-ups and joint ventures by identifying business suitable and in congruence with our line of business. • Was the key person in the Joint Venture between “Canco Fasteners” and “Sian Lian Seng Bolts & Nuts Pte Ltd” of Singapore. • During my tenure have made two major Collaborations with European companies namely: - Rothoblass SRL, Italy & Attexor Clinch Systems, Switzerland to market their products with our regular line of business. • Also was instrumental in having agency agreements with the Independent Trading Group, Kuwait and Inmarco, Sharjah to market our products in the Middle East. • Was successful in building a client base across Middle East, Africa and Europe and ensured a flow of regular Enquiries , which were later converted into orders . • Also, involved in looking after all legal affairs and compliances of the company.

• Also rendered my services as a Marketing Manager. • Job profile was to develop the hospital’s client base through tie-ups and empanelment. • Maintaining cordial relations with customers to sustain the profitability of the business. • Defined and evaluated product marketing collateral, programs, and analysis. • Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm. • Was instrumental in having tie ups and empanelment with major clientele such as Delhi Development Authority, Central Government Health Scheme, Delhi Government Health Scheme, World Bank, Reserve Bank of India, Airports Economic Regulatory Authority, Vanbreda International to name a few. • Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm • Represented the company at various Trade fairs.

• Have rendered my services as a Business consultant. • Job profile is to set up a 250 seater International Outbound Call Center. • Have developed the call center, which included setting up the infrastructure to quality parameters to CRM solution, and hiring of staff as per client specifications. • Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

• Also rendered my services at EXL Services as a Claims Manager, wherein worked for a British Insurance Company known as Norwich Union Direct. • Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms • Job responsibility includes Auditing claims made by policy holders in UK. • Feasibility check for the validity of the claim was also done by me. • Payments against claims made, declinature of claims were also taken care of by me. • Fraud detection on claims was also an integral part of my profile. • Also the profile includes handling a team of 10 Team Leaders, appraising them about their individual performance, giving feedbacks, preparing reports of Individual and Team performance. • Had been instrumental in process development by giving innovative ideas.

• Rendered my services as an Accounts Officer. • Job responsibility was to check the invoices before presentation to the client for payments. • Maintaining cordial relations with customers to sustain the profitability of the business. • Was also instrumental in developing business across EU, identifying strategic partners and negotiating deals with them was also a part of my job responsibility. • Played an integral role in product and business development activities. • Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

• Served from 2001 to 2002 as a Center Head. • Global Financial Service is a Direct Sales Agency for American Express Bank where in job responsibility was to offer loans to corporate and non-corporate clients. • Credit analysis of all loan applicants was even carried out by me. • Maintaining cordial relations with customers to sustain the profitability of the business. • Defined and evaluated product marketing collateral, programs, and analysis. • Lead and direct forward-thinking marketing team. • Provided leadership to marketing associates to guide them to achieve sales target.

• From 1997 to 2001 as Marketing Executive and later in the position of Marketing Head for Western Region (Mumbai). • Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces, and Web site content. • Defined and evaluated product marketing collateral, programs, and analysis. • Tracked, projected, and reported both advertising and circulation-based marketing programs. • Maintained communication with management to ensure marketing activities aligned with business goals. • Provided leadership and direction to marketing associates to guide the creation of marketing materials and ensure congruence with objectives. • Maintaining cordial relations with customers to sustain the profitability of the business. • Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm • Represented the company at various Trade fairs. • Negotiations with Buying Houses were also taken care of by me.