William Wu
About
William Wu is from San Francisco, California, United States. William is currently Sr. Engineering Manager - Core Data at 6sense, located in San Francisco Bay Area. In William's previous role as a Engineering Manager - Customer Experience at StubHub, William worked in San Francisco Bay Area until Aug 2022. Prior to joining StubHub, William was a Customer Experience Platform Technical Lead at eBay and held the position of Customer Experience Platform Technical Lead at San Francisco Bay Area. Prior to that, William was a Solution Architect at IBM from Feb 2011 to Apr 2012. William started working as Advisory IT Specialist at IBM in Apr 2007. From Jan 2007 to Jan 2007, William was intern at SAP. Prior to that, William was a developer at 宇博 from Jan 2003 to Jan 2004.
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William Wu's current jobs
1. Lead and manage a highly skilled team of data engineers, including offshore teams, to develop, maintain, and optimize scalable data pipelines that process millions of firmographic, profile and contact records, along with billions of intent data points daily, delivering critical insights to customers. 2. Partner closely with Product and Project Management to define comprehensive roadmaps and strategic initiatives, ensuring effective prioritization and alignment with business objectives. 3. Collaborate with the data science team to implement data pipelines that support real-time analytics and ML model training, significantly enhancing dataset accuracy and coverage. 4. Drive cost optimization strategies and scalability improvements across data pipelines, reducing operational expenses while ensuring system resilience and performance under growing data demands. 5. Proficient in Java/Spark/UDF/Python. Willingly engaged in hands-on work when required, demonstrating a commitment to technical excellence and problem-solving.
William Wu's past jobs
Lead CS Engineer team to develop/support/maintain the StubHub CS Platform. Telephony System: AWS Connect CRM Platform: FreshDesk/React Backend System: NodeJS/Spring Boot Container: GKE/GAE Automation: IBM Business Process Management
Leading development team to build applications for Customer Service BU (1000+ agents), leveraging Business Process Management product (20+ independent processes and 30K+ instances daily) to achieve process automation. Act as the BPM/CRM Architect and the point of contact with up and downstream teams (Finance/reporting etc), gather their requirements and analyze the feasibility then provide the technical solution. provide the design and architecture document. Strong hands-on IBM BPM skill: 1. from process design to code development. 2. from production environment installation to server optimization. 3. from server maintenance to process issue troubleshooting. Solid Java skill to build backend API (Web Service/RESTful/JMS)
1. IBM business partner engagement, onsite training as instructor. 2. Working with business partner and provide the architecture solution based on client's requirement, lead business partner complete the PoC/PoT. 3. IBM websphere product brief and play as pre-sale role 4. Tracking and following on technical issue in post-sale phase
SOA technical consultant 1.SOA-based project/applications development and consultant 2.IBM Certificated Instructor for BPM/ESB