Witold Ryba

IT Operations Lead / Australia / New Zealand / Papua New Guinea

Key Responsibilities: • Manage team of Direct Reports - Technical Engineers providing Project and Management IT Services to company’s customer base • Directed and implemented medium to large IT projects for medium, large and enterprise customer base • Provide leadership and strategic direction to IT department • Ensured effective IT Management practices are implemented – ensure services are closely aligned with the ITIL framework • Was responsible for extensive stakeholder management as part of service and project delivery • Project Manager and Technical / Solutions Architect • Managed performance of senior and junior engineers • Implemented Systems Development Life Cycle (SDLC) framework throughout all stages of Project Management • Utilized agile and non-agile Project Management methodologies in all Project work • Implemented ITILv3 framework throughout all systems / processes and procedures • Ensured appropriate levels of service, quality and commerciality is achieved Key Achievements: • Redeveloped and improved a non-performing IT Department into a highly profitable Managed Services Department. • Improved excellence in service delivery – increased business and number of customers, and implemented business strategies around IT outsourcing, managed services, and project management. • Developed and implemented efficient and effective IT service governance policies and procedures • Implemented staff training and leadership programs • Was promoted to IT Manager role • Added Systems Architecture as service offering to enterprise clients (oil and gas) • Implemented and established new technologies and vendor partnerships. • Established myself as a primary relationship manager / account manager across all Technical Services customers KEY PROJECTS • Enterprise E-mail and Collaboration System for Oil and Gas company head quartered in Perth WA • Office 365 Migration Projects • Private MPLS cloud project implementation for a national Rental Organisation

• Onsite customer facing network and systems support • Project implementation engineer • Document, update and adhere to all company’s standard operating procedures • Coordinating and managing of technical projects • Working within a team of support engineers • Customer Disaster Recovery testing through implementation of design plans for data resiliency and data recoverability as part of overall customer service delivery Key Achievements: • Improved customer satisfaction and feedback as provided by existing customer base • Introduction of new products and technologies

Key Responsibilities: • Managed projects centred on the deployment and operation of IT infrastructure projects and systems for corporate clients • High level client and stakeholder relationship management • Extensive contract negotiation • IT Systems Architect • Adhered to ITILv3 procedures throughout Project Lifecycles • Oversaw capacity planning and management • Provided IT auditing and ensured compliance • Created technical documentation Key Achievements: • Ran a successful, financially viable IT consulting service company with a centric service focus • Learnt invaluable skills in business management – with emphasis on customer service and IT Service Management

Key Responsibilities: • IT Manager for an Insurance organization with over 150 Australian offices and over 500 staff • Managed, designed and supervised all facets of ICT production systems • Oversaw budgetary and IT strategy planning • Supervised IT department employees and external service providers • Adhered to ASIC regulations in regards to ICT compliance • Created and implemented ITILv3 practices and procedures • IT department financial control • Designed Standard Operating Environment (SOE) plans and implementation • Provided periodical reports to business stakeholders • Capacity Planning and Management • Contract Negotiation and vendor management • Customer and service delivery management of all IT systems integration with customer’s IT systems. Key Achievements: • Designed and integrated a highly redundant and resilient CLOUD based IT production system used across 60 offices Australia wide, through the implementation of leading CLOUD technologies • Managed implementation of a country wide CISCO based IP Telephony system to enable effective and inexpensive communication between all Australian offices • Led teams of insurance and IT professionals in the project of migration and change management as part internal ERP and CRM platform migration • Was member of key strategic team which oversaw a rapid expansion of business from a WA based insurance business, to a national insurance organization. • Implementation of IT architecture to support company’s Australian Financial Services License (AFSL) of national document management system to enable all company’s customers to remotely scan and manage all customer communication via a paperless office solution • The project was a success, and enabled Westcourt General Insurance Brokers Pty Ltd to attract significant numbers of additional customers (Authorised Representatives) to join under the Australian Financial Services License (AFSL).

Key Responsibilities: • Network and systems engineer for an insurance and accounting organization with 10 Australian offices and over 60 staff • Provide IT support services to all users of IT systems (Level 1 – Level 3) • Provide monthly reports to IT Management and board of directors • Responsible for periodic Disaster Recovery tests and documentation of Disaster Recovery procedures • Monitoring and management of all company’s IT systems (infrastructure / network systems) • Onsite and remote support to mobile workforce and remote offices based in all major Australian metropolitan areas. Key Achievements: • Was successful in obtaining a job in which I excelled and which enabled me to gain experience in the Network and Systems administrator role

Involved in management of multiple websites for corporate clients. Heavily involved in management of internet hosting solutions