Wycliffe Mabwa
About
Wycliffe Mabwa is from Kenya. Wycliffe works in the following industries: "Telecommunications". Wycliffe is currently Vice Director: Assuarance & Managed Services Huawei Kenya at Huawei, located in Nairobi, Kenya. In Wycliffe's previous role as a Operations & Maintenance Manager at Huawei Technologies, Wycliffe worked in until Nov 2020. Prior to joining Huawei Technologies, Wycliffe was a Core Network at Huawei and held the position of Core Network. Prior to that, Wycliffe was a Network Roll out Engineer at Swift Global from Mar 2006 to Sep 2006.
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Wycliffe Mabwa's current jobs
Assuarance & Managed Services included Customer Support & Managed Services from the aspects below Overall: Revenue target achievement responsibilities for department Departmental Cost & budget plan for financial year Sales lead management with focus on digital transformation. Existing contract management & Service sales support Network Critical incident management [P1,Crisis] and customer [Safaricom] management Customer Support: Customer service requests tickets handling management within SLA Customer voice management, queries and escalation, routine maintenance meetings, Pro-active Maintenance services - Equipment health check and risk tracking and elimination. Network capacity evaluation and traffic optimization. Financial management - departmental CS Revenue plan management, service Sales support, cost control. Quality and Process : Include internal process control eg cyber security management for technical team. Team management - Team growth path management, cohesive team building Contracts management Digital transformation: Huawei Operation Web Services (OWS). Managed Service Subcontractor management for outsourced field work scope. Contract negotiation 2 way, Huawei-Customer & Huawei Subcontractor. Performance management. Review performance result. MTTR, OLA.
Wycliffe Mabwa's past jobs
Safaricom Customer Support Manager Overall in charge of Customer Support Project delivery for Safaricom Maintenance for support Contract negotiations YOY Bidding, sales support for Add on sales Network operations management, including change management, Team management, Office level Cyber Security Management Network inventory management. EOS Traffic & Capacity management SLA management on support queries Engineering to Maintenance management Customer management, through constant communication, Monthly report, CxO network report.
Responsibilities Overall in charge of Core Network delivery product line Overseeing new core network projects HLD, LLD delivery. Managing core network changes, customer service requests, core team resource task assignment, Additional tasks delivered Zimbabwe Harare: Delivered Huawei STP project for Telecel Network. Tanzania Dar es Salaam Delivered OSS System for Vodacom Tanzania. Delivered HLR for Zantel Network Tanzania Dar es Salaam, Zanzibar. Delivered HSS for Zantel Huawei Core Network engineer for Safaricom September 2008 - 2012 Dec Responsibilities Project engineer for Core Network, Delivered over 8 Mobile soft switch, 24 Media Gateways, OSS Systems. Huawei Core Network Technical Support Engineer for Telkom Kenya CDMA Network March 2007 - 2008 August Responsibilities Customer support engineer for Telkom Wireless CDMA Core Network Technical & Managerial Training attended 2008 : Abuja Nigeria Mobile network fundamentals, [Signaling, Protocols] 2010: Shenzhen China Core Network advanced training. MSC pool plan 2012: Shenzhen China CEM Systems: Huawei Smartcare (SQI) 2014:Johannesburg South Africa Front Line managerial training [FLMP] 2016: Johannesburg South Africa Service Project Manager [SPM] Training on Network Maintenance