Yuntao Zhang

- Investigate and resolve customers' account errors, correct bank records and eliminate discrepancies. - Manage the safety deposit system at the bank, including issuing keys and admitting customers to the vault. - Obtain credit records from reporting agencies to aid in the decision-making process for each application. - Collect deposit payments and fees to complete the setup of new accounts. Support the teller team by helping with advanced customers and assisting during busy periods to manage the customer flow. - Assist customers understand the available services and selecting the best bank product, such as a deposit account or an investment account. - Manage daily tasks consistently and seek opportunities to go beyond requirements and support business targets. - Complete assigned tasks with little or no supervision. - Maintain good working relationships with co-workers and management.