Zackary Maloney

● Increased company revenue by 42.9% in the first 3 months of employment by utilizing strategic marketing strategies and identifying areas that resources could be saved ● Create, maintain, and track budgets for both office locations to ensure profitability from services provided ● Maintain company-wide accounting records ● Manage a team of 24 employees across two locations ● Develop assessment criteria to ensure the correct office branding, in cooperation with the CEO ● Develop standard operating procedures and ensure the processes are implemented ● Conduct periodic assessments of each office location and make adjustments to branding based on results of the assessment ● Monitor and Report KPIs monthly ● Provide administrative support to team members for efficient and safe operations ● Curate marketing plans for social media and SEO to drive brand awareness and engagement resulting in increased appointments scheduled ● Evaluate and track employee performance and provide coaching when necessary ● Ensure payroll is completed on time and accurately ● Process all recruitment and termination of employees ● Make decisions for operational activities and set strategic goals ● Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements ● Manage procurement processes and coordinate material and resources allocation ● Oversee customer support processes and organize them to enhance customer satisfaction ● Review financial information and adjust operational budgets to promote profitability ● Revise and/or formulate policies and promote their implementation ● Manage relationships/agreements with external partners/vendors ● Evaluate overall performance by gathering, analyzing and interpreting data and metrics ● Ensure that the company runs with legality and conformity to established regulations