Zhamille Pantaleon

Responsible in checking, correcting, processing, and auditing an employee's timekeeping records and pay check. • Verify hours worked and attendance to make sure it follows with established policies and standards. • Computes wage and overtime payments as well as process adjustments. This includes vacation and sick time. • Investigates payroll discrepancies and interacts with employees via phone, email and case management tool. • Participates in configuration and testing activities that are considered to be payroll impacting. • Initiates process improvements to better current business processes. • Processes end to end timekeeping using Cybershift. • Creates access related securities and configuration. Process Improvement Initiatives • Enhancement of the Payroll Adjustment form for weekly payroll process. • Quick access in viewing weekly payroll adjustment cases for audit through the Enterprise Interface Builder (EIB) • Quarterly vacation audit for hourly employees.

Handled US Data Management (with background in US Benefits, US Talent Acquisition, and US Payroll) • Responds to HR Data Helpdesk / US Benefits and US Payroll queries and requests from Stakeholders and customers. • Effectively manage cases coming in via email, calls, or tickets as well as monitor case aging and communicating with different work streams to resolve cases in a timely manner. • Assisted with the surge of in volume during Benefits Open enrolment. • Create and update process documents for relevant processes.