Zuzana Pelletier Bohanna

British Airways - Interim food safety and compliance management, KPI reporting, complaints analysis, board reporting, temperature trials for BA, specialised food projects

BOHANNA Projects Ltd. offers a bespoke range of patented products for food and beverage chilling, hand made AVICOOL bags for airline carts with AVICOOL ice blocks to save time and money. Ice blocks tell you when ready to be used, no need for monitoring time in freezers. Bespoke cool bags can be made to any size/specification. All tested.

British Airways - Interim quality and compliance management, BA reporting, complaints analysis, board reporting, KPI reporting, packing trials, allergen data gathering, Tourpos updates, crew info

- contracted to prepare site for BA audit after non-conformances identified, review current systems and made fundamental changes in training of multinational staff, conducted gap analysis, pictorial training created for staff with limited language skills, conducted CCP training for all staff and tested its efficiency, records simplified. Site achieved 'Blue' (highest accreditation given by BA to any supplier/caterer)

- New Buy-on-board project for British Airways, Tourvest Retail and Mark & Spencer, conducted ground and air trials to assure food safety compliance, created processes from delivery to dispatch, new systems for Tourvest, ghost trials, red alerts with M&S, packing plans, reporting to board

Gateretail - gategroup member easyJet contract - established and maintained process of Food Safety management and compliance as per easyJet contractual agreement, reported KPI compliance to easyJet Inflight safety, weekly safety meetings preparation, audited European caterer bases and new suppliers, reported directly to Head of Compliance Wizz Air contract - supported product selection for Buy-on-board regarding regulatory and food safety standards, audited and approved new bases for newly established Wizz routes in Eastern Europe, carried security approvals for new bases TUI Group contract - selection and approval of new lines for on board food selection, trained TUI commercial staff in Belgium and Holland regarding Regulatory and Food Safety Compliance

- Contract required continuous improvement audits and staff interviews, implementation of EDGE system, assessments required preparation of focus groups, alignment with all Senior management, Middle management and line leaders. Compiled final report and presented to Board level management and US management

Assisting in supplier reviews, developing of strategic suppliers/partners to group standards Approval of suppliers/warehouses/hauliers in line with gategroup standards and monitoring performance with reference to food safety and quality Providing due diligence defense, data gathering, insurance objective evidence support when required Proactively working with/developing suppliers/warehouses/hauliers to prevent any repeating defects, issues, loss, security breaches Complaint logging, trending, completion in agreed timeline and reporting to line manager and/or customer to assist in monitoring key business performance criteria as well as measuring supplier performance with reference to quality, food safety Maintaining auditing schedule, audit documentations and certifications Conducting production trials, transit trials and packaging trials Visiting suppliers/warehouses/hauliers and assuring group standards are adhered to and understood across all of Europe Providing regulatory advice with reference to product design, labelling and packaging to gategroup entities, suppliers and airlines Assuring that suppliers/warehouses and hauliers are compliant with IFS (In-Flight Supplies) Aviation Security Regulations (EU Reg.1998/2015) and airline security requirements (Declarations of Commitment/’Known Suppliers’ status) Training staff at all levels in Quality and Food Safety Providing scientific and regulatory support to MD, COO and colleagues during new business tenders, litigation and for insurance purposes Providing scientific and regulatory support to non-EU based airlines on request Working with group Legal team where and when required Proposing changes to group Food Safety standards where gaps are identified from Pourshins-Supplair and industry process point of view Active member of IFSA (International Flight Services Association), participating in standard reviews, driving regulatory changes implementation

Implemented new Mars Quality Management Standard accordingly throughout Vendor Quality Assurance working practices Created Raw Material Risk assessments for all ingredients used by Mars Drinks UK from milk powders, additives, compound soup powders, coffee, tea and chocolates powders Part of Mars Drinks UK Crisis Management Team Worked closely with Global Quality Team to develop Material Hazard Safety Data Sheets Tutored HACCP training courses for all factory operatives and HACCP Team members Carried out food safety and quality audits in EU and Asia to Mars Inc. standard Carried out Quality reviews with suppliers, discussing performance issues, QPI and Golden Awards Completed Metal Detection project for Mars/ISO audit Completed Black Tea full Risk Assessment project from grower to harvest and processing with East African Tea Council in Kenyan Rift Valley province, Nairobi and Mombasa Completed Green Tea Risk Assessment project from grower, harvesting to processing with Mars Japan in Shizuoka and Tokyo Completed extensive Risk Assessment for milk powders of all type with EU and non-EU origin following melamine alerts Working with Regulatory & Legal Affairs on product and ingredient composition suitability for global markets (mainly South Korea and Japan) Developed comprehensive raw material specification to provide complete ingredient information pack Developed inbound raw material monitoring testing schedule

Appointed as a Project Manager for DARE activity (Crisis Management and Food Security Management) with RAZOR Public Relations (including clients such as Premier Foods, C & C Bulmer’s/Magner’s Ireland, Wincanton Logistics and Müller Yogurts) Developed extensive risk assessment and risk management programme for all groups of raw materials from chemical, physical and microbiological aspect including malicious contamination Defined intrinsic and extrinsic list of foreign bodies for all raw materials Appointed as a Global HACCP certification officer on behalf of Campden BRI Wrote “Risk Assessment and Management of Raw Materials” together with HACCP and Legal specialists – Guideline No. 65 for the food industry as a sponsored project by Campden BRI members Developing and carrying out services in the crisis and risk management area Developing and carrying out research project work relevant to HACCP & Quality Systems Sections Co-tutoring HACCP training courses for EU members (Courses for English and German speaking participants) Participated as a co-Tutor in “Better Training for Safer Food” HACCP and Food Safety auditing project three years running by EU DG SANCO (German language courses run in Hungary, course for Environmental Health Officers, Trading standard officers and Veterinarian doctors) Carrying out food safety and quality audits to customer’s requirements HACCP certification officer for Food & Drug Administration of Mauritius to certify all companies under this group in HACCP Systems compliance Carrying out Focus Audits or Troubleshooting and investigative audits for clients BRC Pre-audits and SALSA audits/pre-audits Developing training courses for Social Systems Auditing and conducting Ethical audits for clients Developing and organising seminars on Food Safety, Risk Assessment and Ethical/Social Systems Developing and managing CCFRA specific software with Hamilton Grant

Audited various supplier manufacturing sites in the UK and abroad (EU) against BRC and Premier Foods standards (rice fields, rice mills, bean cleaning plants, milk powder manufacturers, raw meat plants, soya protein based food manufacturer, vegetable processors, pasta manufacturers, flour mills, jam manufacturers, honey processors, tea blenders, natural colours manufacturers, chocolate powders/soup powders blending facilities, herb growers etc.). Furthermore conducted development and approval work for Premier Foods selected warehouses in the UK according to Premier Warehousing standards. Audited raw material and finished product storage/warehouses against BRC and Premier Food standards. Risk assessing all raw materials, suppliers and processes (HACCP, Quality Management Systems) and working closely with Campden Food Research Association on detailed assessments Implementing and monitoring all new UK and EU food legislations Monitoring RASFF EU reports on weekly basis and reporting to Head of Group Technical Working closely with suppliers on different projects, helping them maintain high quality standards Monitoring customer/factory complaint levels and constructing additional focused audits if issues arise