Benjamin Arroyo

Transforming and integrating the commercial area, implementing digital commercial platform to manage and for follow up new customer RFQs, developing and strengthening relationships with current and new customers. Assuring organic and sustainable grow for the company for the following 5 years. Main responsibilities: • Developing regional sales strategy and sales department structure (NAFTA). • Improving relationships with current customers. • Negotiating price improvements for current products due to material increases or not achieving contracted volumes. • Assuring award of current program replacements with customers. • Developing sales budget and long-term sales planning. • Identifying new business opportunities with current customers. • Developing new customers and integrating them to customer portfolio. • Delivering market analysis and assessments of competitors.

Leading the implementation of the machining operation to the services offered and adding new customers to the portfolio. Managing and leading the human talent and resources of the operational area. Main responsibilities: • Implementing and launching machining operation for new products/processes. • Leading the development and implementation of the new Integral Quality Management System. • Responsible of all operational performance targets. • Developing business plan. • Building and improving customer long-term relationships. • Managing multidiscipline teams and resolving conflicts. • Controlling expenses against budget.

Leading the financial and operational company transformation and responsible of the day-to-day running of the business. Focused on develop and consolidate the management team, implementing strategies on all company areas to build strong and solid processes. • Responsible of the profit/loss result of the company. • Responsible of all operational performance targets. • Reviewing, redefying, developing and deploying new company strategic direction. • Developing business plan. • Building and improving customer long-term relationships. • Leading, motivating and developing the management team. • Managing multidiscipline teams and resolving conflicts. • Controlling expenses against budget.

Developing profitable business grow and improving customer portfolio. Leading negotiations and customer relationship for all new business awards, engineering changes, program launches, and all related topics to the customer-supplier relationship. • Managing all customer accounts (Nexteer Automotive, ZF Lenksysteme and Magna Powertrain). • Developing sales budget and long term sales planning. • Identifying new business opportunities with current customers. • Developing new customers. • Developing strong and long lasting customer relationships. • Addressing customer concerns to ensure issues resolution in a timely manner. • Tracking of current business behavior, reporting to Regional Director of Sales. • Delivering market analysis and assessments of competitors.

Managing a customer portfolio and having direct responsibility on revenues and account management for key customers. Developing strategic plan and leading negotiations for new business awards, engineering changes and customer related issues. • Managing customer accounts and platforms sourced to local facilities (Volkswagen, General Motors, Aftermarket activities). • Developing sales budget and long term planning. • Attending to global meetings at customer headquarters. • Participating on new program launches. • Participating in the manufacturing strategy relocation from North America to Mexico, managing customer relationship with Honda, BRP, Polaris and Kawasaki. • Working in a multicultural structure with indirect reporting to the Global Account Director for each customer. • Identifying customer needs related to product performance.