Brian Roark
About
Brian Roark is from Sparks, Nevada, United States. Brian works in the following industries: "Automotive". Brian is currently Sr. IT Project Manager at Tesla Motors, located in Fremont, CA. In Brian's previous role as a Sr. IT Manager - Global Asset Lifecycle (Plan, Deploy, Track & Retire) at Cadence Design Systems, Brian worked in Home Office - Napa, California until Jan 2014. Prior to joining Cadence Design Systems, Brian was a Sr. IT Program Manager / Liaison at Cadence Design Systems and held the position of Sr. IT Program Manager / Liaison at Home Office - Napa, California. Prior to that, Brian was a Sr. IT Manager (Manager & Senior level) at Cadence Design Systems, based in Home Office - Napa, California from Jun 2006 to Mar 2012. Brian started working as IT Program Manager at Cadence Design Systems in Home Office - Napa, California in Aug 2004. From Nov 1999 to Jul 2004, Brian was IT Help Desk Manager at Cadence Design Systems, based in Napa, California. Prior to that, Brian was a IT Help Desk Problem Coordinator at EDS (now HP), based in Napa, California from Jul 1998 to Oct 1999. Brian started working as IT Help Desk Analyst at MCI Systemhouse in Napa, California in Nov 1997.
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Brian Roark's current jobs
Just started...excited to rapidly contribute to Tesla's vision of electric mobility everywhere.
Brian Roark's past jobs
- Adapted the capital planning process in support of recent organizational changes - Increase process efficiency by applying automation and improved integration - Expand Asset Management into an ITIL-compliant Configuration Management Data Base - Establish new external relationships to share our expertise and learn new best practices
- Established relationships with leaders in the Sales, Customer Support and Field Operations teams - Worked with Business leaders to develop an application roadmap for the Sales and Support teams - Worked cross functionally to find & implement a SaaS replacement for the Learning Mgt System - Successfully migrated the on-premise installation of Questionmark's Perception app to the cloud - Managed the stabilization phase of our SaaS eProcurement system (Coupa) deployment - Prioritized Coupa problems with global business teams and led their resolution by technical teams - Delivered 6 Customer Service workshops. Attendee feedback was overwhelmingly positive - Led the Mobile Tech Stop initiative to place IT's best and brightest technicians as close to customers as possible
- Delivered all capital hardware needed by business teams globally and met financial targets - Consistently achieved capital savings culminating in a 37% reduction over 6 years - Steadily improved new system deployments by an average of 40% year over year - Defined IT hardware standards to support strategic purchasing and vendor management - Managed Global hardware vendors to ensure fair pricing as well as prompt and accurate delivery - Rolled out a self-service application for tracking all capital acquisitions from request to installation - Introduced several processes to balance new acquisitions against utilization of existing hardware - Led the Global Laptop Refresh Program to maximize productivity via proactive laptop replacements
- Led a cross-functional Capital Review team which applied several cost savings process improvements yielding in a $2.6M capital savings in 2005 - The Capital Review team's efforts were an important factor in the executive decision to assign the company-wide capital hardware budget to IT as of January 2006 - Took on Program Management responsibility for Cadence's Asset Management System - Increased Asset Management System accuracy to 97% in my first year as the Program lead - Created 33 Asset Management documents ranging from user guides to architectural designs - Delivered a global IP Cleansing Policy; highlighted as an IP Security Best Practice within Cadence - Led a Global IT training initiative where 85% of all IT employees attended training (goal was 75%)
- Created a Global 24x7 Help Desk using a follow-the-sun model - Established standard processes for use in all Global Help Desk regions (US, India & Europe) - Improved first level resolution by 50% in two years - Achieved 99+% customer satisfaction for 5 consecutive years - 100% of the Helpdesk team gained STI Knowledge's "Helpdesk Certified Professional" certification - Gained STI Knowledge's "Helpdesk Certified Manager" certification - Represented Cadence IT by delivering a Staff Retention seminar at the STI Knowledge Symposium - Led a major upgrade to IT's ticketing system (BMC's AR System) from version 5.0 to 6.3 - Introduced monitoring of Cadence's global WAN using a new tool (HP Openview)
- Oversaw the rapid resolution and status updates for all Severity 1 & 2 problems globally - Coordinated root cause analysis with responsible team (network, telephony, facilities, apps) - Provided requirements for several small modifications to IT's ARsystem ticketing (aka Remedy) - Delivered daily status updates on overall Help Desk activity to Client Management
- Member of a national 24x7 outsourcing call center - Answered and resolved employee reported incidents and service requests - Tracked reassigned problems through to resolution to ensure customer satisfaction