Casey Shem
About
Casey Shem is from Fremont, California. Casey works in the following industries: "Public Safety", "Automotive", and "Information Technology & Services". Casey is currently Executive IT Support, IT Operations at Tesla, located in Fremont, California. In Casey's previous role as a Desktop Support Technician III at Tesla, Casey worked in Palo Alto until May 2016. Prior to joining Tesla, Casey was a Systems Engineer at USWired Inc and held the position of Systems Engineer at San Jose. Prior to that, Casey was a IT Systems and Network Support Consultant at Integrated Computer Systems from Feb 2003 to Jun 2007. Casey started working as IT Administrator / Inside Sales Manager at APAC3 Corporation in Nov 2003. From Jul 2003 to Sep 2004, Casey was IT Consultant at Marqlin. Prior to that, Casey was a Assistant Office Manager at Lifetime Tennis Inc. from Sep 1997 to Sep 2001.
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Casey Shem's current jobs
Casey Shem's past jobs
• Provide comprehensive IT systems and network administration support, remotely or onsite for small to medium sized businesses. • Maintain customer relations, offering insight and recommendations to maintain client IT environment and infrastructure. • Most recently (2011-2014), member of primary support team for large medical and physicians network client consisting of 1,000+ users across a dozen of sites across the Bay Area from Menlo Park, San Jose to Oakland. • End User Support: Assist all users who generate service requests via ConnectWise ticket-management platform, via Bomgar remote support software, in support of Windows based laptop, desktop and server issues. Troubleshoot and resolve all issues including printer, wireless and VPN issues. • Systems Administration: User account creation and maintenance in Microsoft Active Directory, Microsoft Exchange, Microsoft Lync and Microsoft Office 365. Provide HIPAA compliance leveraging McAfee Endpoint Encryption. Build and maintain virtual servers leveraging Microsoft Hyper-V, Citrix XenServer, and VMWare. Install and maintain Trend Micro Worry Free Business Security, and support Symantec Endpoint Protection, and McAfee Anti-Virus. • Image and deploy laptop and desktop end-user hardware via Acronis True Image software. • Manage system backups, with experience on: Symantec Backup Exec, Barracuda Backup Server, and ArcServe. • Hardware support: Setup, and maintain Overland Neo Tape Library products and SnapServer NAS products. Troubleshoot and configure security firewall appliances such as Cisco (PIX, ASA), SonicWALL, and Checkpoint. Setup and troubleshoot Cisco, HP, and Dell network switch hardware. Configure and support Barracuda Spam & Virus Firewall. • Support end user handheld/Smartphone devices, including iPhone, Android, and Blackberry for use with Microsoft Exchange and Blackberry Exchange. • Participate in 24/7 on-call rotation.
Provide a wide range of IT service and support, including remote and onsite helpdesk, and system and network administration. Expertise in Microsoft Windows 95/98/ME/2000/XP for end users, as well as support for Windows NT/2000/2003 Server, including Microsoft Exchange 5.5, Citrix Metaframe Server, Barracuda Spam Firewall, Novell, IBM OS/2, and AS/400 platforms. Familiar with network configuration and support for TCP/IP, DNS and DHCP, with the ability to configure and maintain switches and wireless network hardware. 1st Tier Desktop support for end users, including hardware and software upgrades and repair. Provide remote desktop support, utilizing Windows Remote Desktop, and VNC. Manage company website and intranet HTML coding, using utilities such as Macromedia HomeSite, Microsoft FrontPage, as well as SWISHmax Flash. Support network file storage and printing administration. Proficient with configuring and managing Blackberry and Palm handheld devices for employees. Manage Symantec Corporate Anti-Virus server and client solution. Setup and deploy IP security monitoring system.
• Lead IT support provider for the company’s IT support needs, including, but not limited to, computer hardware, network and telecommunication, web hosting/design/e-commerce support. • Establish and maintain in local office internet connectivity, as well as global remote user support. • Manage website development and administration utilizing Macromedia HomeSite and Dreamweaver, as well as Microsoft FrontPage. • Manage the company’s e-commerce via the website, and in person trade show transactions via web app. • Setup and deploy company email solution, and mobile accessibility to Blackberry and Palm devices. • Configure and maintain remote backup solutions using web applications (XDrive), and local NAS hardware solutions (Buffalo). • Responsible for Inside Sales department communicating directly with the Director of Sales. Establish, develop and maintain vendor and manufacturer relations. • Duties included collection and processing of notarized documents for government certification to conduct business internationally with companies in Japan, China, Korea, Singapore, Dubai, Mexico and the European Union. • Managed the shipping and receiving of domestic and international products, utilizing FedEx, UPS and the US Postal Service. • Product inventory and records were managed by Microsoft Access Database, as well as QuickBooks.
IT Consultant responsible for supporting 15 users at this startup.
I was responsible for managing the day-to-day retail function of the company, as well as assisting with seasonal tennis program management.