Chris Keating
About
Chris Keating is from New York, United States. Chris works in the following industries: "Internet", "Financial Services", "Hospital & Health Care", and "Construction". Chris is currently Data Scientist at Twitter, located in New York, United States. In Chris's previous role as a Data Scientist, Advertising and Partnerships at MoneyLion, Chris worked in New York, NY until May 2021. Prior to joining MoneyLion, Chris was a Data Analyst, Operations at MoneyLion and held the position of Data Analyst, Operations at New York, NY. Prior to that, Chris was a Investment Banking Analyst (Internship) at Imperial Capital, LLC, based in Los Angeles, CA from Oct 2016 to Dec 2016. Chris started working as Business Analyst (Internship) at Philips in Boston, MA in May 2016. From Jun 2015 to Aug 2015, Chris was Associate Project Manager (Internship) at Consigli Construction Co., Inc., based in Boston, MA.
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Chris Keating's current jobs
Chris Keating's past jobs
• Conducted customer support A/B testing via SQL, BI tools to increase CSAT by 28% • Performed sentiment analysis with NLP via BeautifulSoup, NLTK to determine CSAT drivers • Automated data collection through authenticated web scraping via Selenium to determine daily revenue attributed to each partner, reducing process from 30 minutes to 1 minute • Performed research analysis via Pandas, SQL to isolate effects of loans on changes in consumer credit scores
Led strategy and implementation of Artificial Intelligence Chatbot to reduce Operations spend by $950k annually (532% ROI) • Developed business case and collaborated with C-suite to create cross-sell strategy • Decreased agent workload by 61% via Natural Language Processing (NLP) and API integration Led data-driven initiative to reduce repeat customer contacts by 28% • Managed team of 2 employees to build reports and create presentations for leadership team • Implemented API functionality to automatically rebalance workload, increasing SLA 44% Other Projects/Initiatives • Automated sending of outbound SMS messages via Python, APIs to reduce weekly effort from 60 minutes to 5 minutes • Managed engineering effort with teams in Malaysia/Ukraine to integrate 3 support systems, improving system efficiency by 18% • Coordinated Operations recruiting pipeline - interviewed 50 candidates & hired 20 employees
• Constructed 75-page pitchbook in sell-side M&A deal for fitness co. (acquired by Hyatt) • Performed comparable analysis for IoT co. and 10 competitors based on product overlap • Initiated project to formalize intern processes and created documentation to support incoming interns
• Achieved $200k savings through analysis/optimization of software purchasing process • Reduced hardware spend by $100k by initiating project to phase out obsolete office technology
• Collaborated daily with project executives and tradesmen on $15M renovation project • Managed & expedited supplier orders to meet job specifications and deadlines