Corneel Koster

Leading all operational functions as well as customer facing teams, in the air and on the ground. Executive member of the Board of Virgin Atlantic Airways. Accountable to create the operating strategy of the airline, delivering a safe, secure and compliant operation at the right levels of efficiency, in the air and on the ground world-wide. Accountable for leading the teams who deliver and continuously improve the exceptional customer experience Virgin Atlantic is renowned for. Leading the cross-functional teams that deliver the multi-year, capital intensive fleet and cabin experience modernisation programmes. scope includes: pilots, cabin crew, inflight services, engineers, operations control centre, crew logistics, facilities, airports, clubhouses, customer center, safety & security

Creating and leading the CX strategy and award winning customer journeys for Virgin Atlantic. Executive member of the Board of Virgin Atlantic Airways. Leading expert teams and all customer facing teams to design, deliver and continuously improve the end-to-end customer experience in the air and on the ground. scope includes: Customer Journeys and Insights, Design, Loyalty and Data, Contact Centers, Airports, Clubhouses, Cabin Crew, Inflight Services, Customer Care.

Leading Delta Air Lines international entity in Europe, Africa, Middle East and India. Responsible for all transatlantic sales, as well as leading the cross functional matrix organisation in the region. Delivering enhanced transatlantic margins, operational results and customer experience in the leading Joint Venture in aviation, in partnership with Air France KLM, Alitalia and Virgin Atlantic. Non Executive Board Member of Virgin Atlantic Airways Limited and British American Business.

COO and Executive Vice President, 'Director Ejecutivo de Operaciones y Mantenimiento' of Mexico's fast growing highly profitable global airline, operating over 640 flights a day with 128 modern aircraft. Overall accountability for all aspects of operations, maintenance and customer experience in the air and on the ground. Functional responsibility includes Flight operations, Airport operations, Maintenance & Engineering, Pilots and Cabin crew and Customer experience for the AeroMexico Group (consisting of 2 AOC's: AeroMexico and AeroMexico Connect). Chair of ground handling subsidiary AeroMexico Servicios and Aeromexico Cargo. Non Executive Board member of TechOps Mexico CC (Maintenance Repair Organisation)

Member of the Management Board, global responsibility to deliver service excellence, efficient, punctual operations while never compromising safety or security. Scope included Flight Operations, Pilots, Cabin Crew, Airport Operations, Corporate Safety and Security, Integrated Operations Control Center and Crew Logistics.

Created the first ever subsidiary merger within the Air France-KLM Group and became the first Managing Director, reporting to the Board. In August 2010, Cobalt Ground Solutions Ltd was the largest high quality ground handler at London Heathrow Terminal 4 and London City Airport, offering an extensive range of handling services (above and below wing) to over 24 airline customers with a team of over 900 people. Customers at LHR included: Air France, KLM, Continental, Delta, United and at London City: BA Cityflyer, Lufthansa and Swiss. Leading all commercial, operational and legal aspects of the business, accountable for the strategy, performance, full P&L and balance sheet. Created the strategy and business plan for the merger of a KLM and a Air France subsidiary company, executed it while fast growing the business, realised major synergies while maintaining industrial peace and moving from loss to profit. Launched a new neutrally branded at arms length ground handler, so that Air France KLM could create value in later years by divesting and exiting. Cobalt Ground Solutions Ltd has since long established itself as a high quality, consistently profitable ground handler at Heathrow.

KLM Ground Services Ltd (KGS Ltd) existed between 1996 and 2009 as a 100% subsidiary of KLM Royal Dutch Airlines, part of the Air France-KLM Group. KGS offered ground handling services to 15 airline customers at London Heathrow and London City airports. On the first of April 2009, KLM Ground Services Ltd merged with Air France Services Ltd and formed Cobalt Ground Solutions Ltd.

Commercially responsible to lead and develop all commercial aspects of the passenger business and the results of Air France and KLM in Japan, leveraging both airlines strengths, planning and delivering the commercial organisation integration. Accountable for revenue, route margins and distribution. Scope: sales (trade, corporate, internet), marketing, customer center, customer care, reservations and pricing.

Representing KLM in Japan, overall responsible for the passenger business strategy, results and organisation. Delivered record route margins. Prepared the organisational integration with Air France. Scope: sales, marketing, pricing, e-business, customer service, human resource, finance.

Performing regional leadership function for the organisation of KLM Cargo in Greater China and Korea (from a Hong Kong base). Responsible for the sales and business development in this key region. Lead a period of rapid expansion, over 300% revenue growth realized due start up of freighter services, strongly enlarged customer portfolio (international and local logistic players) and partnership implementation with a leading Chinese airline.

Responsible for the leadership of the sales, operations and customer service of KLM Cargo in Africa and The Middle East (regional scope of 25 offices). Expanded sales and margins and reduced overhead by regional integration.

Responsible for the leadership of the sales, operations and customer service of KLM Cargo in Africa (scope of 12 offices in different parts of the African continent). Reorganised and strengthened the teams to drive enhanced commercial results at reduced cost.