Darrell Eng

Manage business operations for The Triathlon Squad. • Maintain financial records/book keeping for the organization • Develop ways to raise funds for professional athletes from NGOs and private groups resulting in a model for long term self sustainability • Received 501c3 status in summer 2014

Hired to lead the data analysis to improve processes and reporting to support the AppleCare Global Finance division. Partner with cross-functional leadership to design and support product/process enhancement goals and ensure profitability. Hold direct accountability for data analysis, process improvement, project management, financial analysis, FP&A, and forecasting. • Led development and management of Tableau dashboards to monitor weekly repair data compared to quarterly forecast. Reports detected repair anomalies and updated quarterly repair volume/spend weekly instead of monthly. • Introduced SQL scripts and Excel formulas to automate third-party invoicing. Process improvement overall processing time from days to hours and increased accuracy by 11%. • Championed Master Forecasting initiative, creating a centralized source for forecasting repair volumes across cross-functional teams. Managed the end-to-end process: gathered requirements, managed timeline, led consultants, verified data accuracy, and provided updates to stakeholders. • Supported the improvement of financial planning & analysis (FP&A) operations by preparing, consolidating, analyzing, submitting forecast and close packages, identifying P&L impact of warranty/service changes and investigating reasons behind variances. Presented results to senior leadership. • Designed cost/benefit analysis of a proposed change repair strategy to determine feasibility, resulting in cost savings and 50% reduction of turnaround time; rolled out new strategy across other products/lines. • Manage accrual levels for all devices/warranty types. Revised method used to calculate device failure and warranty accrual rates, resulting in $300M balance sheet change.

Charged with driving the analysis and development of financial and business strategies to support the organization representing the 5-time Super Bowl Champions/NFL team as an internal consultant. Conducted extensive process analysis to identify areas for enhancing business operations and financial performance. Researched new growth opportunities, developed business models (partnership, acquisition, licensing) to understand risks and opportunities and presented concepts to senior leadership. • Led the analysis and execution of business improvement projects, including rolling out new concession stands and redesigning facility layout. Changes increased throughput 10% while also boosting fan satisfaction levels and adding $3M concession revenue. • Determined factors leading to fan complaints at games. Designed multiple regression model in SQL for staff to predict those most likely to complain and proactively offer changes. Implementation decreased complaints by 4%. • Created and presented actionable insights for C-suite leaders to maximize revenue; collected data from various sources, including survey results, POS figures and ticket scans. Tracked data via Tableau and financial models, projecting $5M in revenue growth. • Championed the introduction of beverage only concession lines, which improved concession revenue by 8% and increased fan satisfaction 5%.

Founded and operated custom service bicycle company, overseeing all operational functions, including developing business, finance and marketing plan, establishing business operations process, leading product development and building client base. Defined and implemented strategies for product development, marketing and launch. • Successfully launched business/service by identifying consumer demands and designing market strategy. • Identified and resolved key operational inefficiencies, including 20% inventory reductions, as well as 15% cash flow improvement, which enabled the 66% growth of operations.

Developed and executed on business concept to launch triathlon/bicycle retail operations. Secured initial capital funds, procured merchandise, established business plan and introduced short/long-range plans to grow the business. Directed all business operations, including vendor relations, inventory control, customer service, marketing, HR functions and fiscal oversight. Hired, developed and managed staff of 6 employees. • Identified a niche market and developed business to meet demand. Grew sales from $0 to $1M annually in 3 years. • Implemented customer-centric culture, which improved customer satisfaction, retention and referral rate. • Led the implementation of improved inventory process, reducing on-hand inventory to maximize profit; efforts led to 30% reduction of inventory while maintaining profitability and margins.