Edgar Gonzalez

Responsibilities: • Deliver Happiness • Zoom Phone (Cloud PBX) • Unified Communications as a Service (UCaaS) • Software as a Service (SaaS)

Responsibilities: • Supporting organizations such as Counties, Public Safety & First Responders, Local Cities, and Utilities • Prospecting & Maintaining SLED Key & Enterprise Accounts • Meeting with C-Level Executives & Department Heads to discuss long term communication strategies, smart city initiatives, & digital equity • Working with various organizations & departments to create incremental traditional & SaaS opportunities • Managing a sales pipeline through a CRM to forecast monthly and quarterly quotas • Presenting proposals and effective negotiations to meet buying criteria & budgets

Responsibilities: • Strategic prospecting specifically to Local Cities, Public Safety & First Responders, Utilities, Education, and Non-Profits • Meeting with Department Heads & various point of contacts to create incremental opportunities through IoT & SaaS solutions • Managing a sales pipeline through a CRM to forecast monthly and quarterly quotas • Presenting proposals and effective negotiations to meet budgets and buying criteria IoT & SaaS: Mobile Device Management: Secure, lock, locate, encrypt, containerize person/work applications, set policies to protect your organization. Fleet Management: Asset tracking, fuel efficiency, avoid and address driving patterns, GPS location, idle time alerts, and risk management. Business Continuity: Fail-over solution to keep your establishment running while your primary source of internet is down. Paperless Forms: Go paperless by transitioning your traditional document into a digital form used on tablets or mobile devices. Geo-fence locations and time stamp completed work. Turn around time of completed work can be received within seconds, allowing your organization to become more efficient with tasks and job duties. Cloud Based VOIP Solution: Take your office phone number everywhere. Complete Cloud based hosted solution which allows you to ride your office number on any mobile device or tablet.

Responsibilities: • Prospecting SMB & Mid-Market verticals such as construction, transportation, healthcare, and professional services (Employee Size: 25-500) • Meeting with C-Level Executives, Senior Leadership, & decision makers to evaluate their current operation & to discuss strategic solutions • Managing a sales pipeline of new logo & existing base opportunities through a CRM • Working with existing and new base to innovate their business through IoT & SaaS solutions • Effective negotiations by understanding buying criteria, objections, motivates, & timeline IoT & SaaS: Machine-to-Machine: Create visibility and awareness into business operations to drive efficiencies and revenue. Connect people, devices and systems to open up new possibilities for business transformation. Advanced Communications: Build rich communications and collaboration experiences that improve organizational agility. Seamlessly integrate your office and smartphone into a unified allowing you to conduct business when and where your customer need you. Mobility: Extend the reach of business, creating and managing connections to people, machines, and information when and where you need to. Mobile devices are key to driving productivity, flexibility, and operational efficiency. Professional and Managed Services: Increase organizational effectiveness and reduce complexity with our expertise and technology solutions. Verizon Professional and Managed Services can help your technology solutions improve your business outcomes. Security: Allow employees to safely pursue opportunity by efficiently preventing, detecting and responding to threats. Successfully balancing risk with business opportunity can increase and foster the sharing of ideas and data.

Performance Management: Lead team to meet and exceed sales quotas regarding activations, sales and customer satisfaction. Responsible for driving team to achieve all key performance objectives. Monitor financial, budgeting, and sales reporting. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Responsible for development, training, and coaching sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Manage and grow existing customer base and manage churn. Identify and implement customer retention tools. Ensure what customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer concerns in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. Maintain knowledge of company and market promotional elements.