Essam Nadeem

Strategized with department heads to develop financial objectives and successfully achieved the target by reducing expenses by 15% for vehicle reconditioning and maintenance Launched Shift Certified Parts product line consisting of Tesla specification components for internal vehicles and customer shop vehicles which reduced costs by 60% Developed and executed a business plan for a subsidiary car rental company consisting of 10 electric vehicles to generate 70% new customers and to streamline an additional $200,000 source of revenue Developed a safe and trustworthy environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving

Managed and implemented processed resulting in an average of 70 vehicle deliveries per week, 3500+ annually Supported new hire training through educating staff on processes of selling and delivering in the Tesla ecosystem. Managed relationship between Tesla Oakville and delivery customers through implementing process changes that resulted in a customer satisfaction rate of 94% Assisted team members in identifying, prioritizing, and de-escalating impediments prior to vehicle deliveries and post-delivery rectifications

Worked with various sponsors and brands to develop large scale marketing programs to drive sales and increase market capacity/popularity Coached a team of 30 product specialists throughout Canada on product knowledge and sales processes to achieve program goal Achieved the highest ROI amongst consumer electronic accounts, delivering the client’s needs while staying 20% below budget Managed relationships with vendors and customers to ensure flawless execution which led to an extension of the program by an additional 8 months Held and facilitated weekly team discussions to determine team health, progress, and blockers or barriers, and to collectively decide on workload and achievable progress