Francis Rodrigues
About
Francis Rodrigues is from New York, United States. Francis works in the following industries: "Food & Beverages", "Internet", "Retail", and "Information Technology & Services". Francis is currently Sr. UX Program Manager at Amazon, located in New York, United States. In Francis's previous role as a Senior Manager, UX & eCommerce at Nestlé, Francis worked in until Oct 2021. Prior to joining Nestlé, Francis was a Online Experience Manager at Nestlé and held the position of Online Experience Manager. Prior to that, Francis was a UX Product Manager at Nestlé from Jan 2015 to Dec 2015. Francis started working as Project Manager at Nestlé in Oct 2009. From Jun 2007 to Sep 2009, Francis was Software Development Coordinator at Nestlé, based in São Paulo Area, Brazil. Prior to that, Francis was a Software Developer at EDS Group, based in São Paulo Area, Brazil from Aug 2005 to May 2007. Francis started working as Software Developer at HP in São Paulo Area, Brazil / Buenos Aires, Argentina in Jun 2001.
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Francis Rodrigues's current jobs
Francis Rodrigues's past jobs
Lead vision, content strategy, and execution of UX Research & Design across B2C/B2B e-commerce landscape by building and shipping online experiences focused on users’ needs and business objectives. Product-manage end-to-end of website and mobile app digital platforms including backlog prioritization, sprint cycles and releases across design agencies, product, and engineering teams. Craft UX research plans and conduct user research by synthesizing findings into user journeys with actionable insights that translate directly into design iterations on website and mobile app (iOS and Android) experiences.
Implemented new Nestlé e-commerce platform, enabling an integrated and fully responsive web shopping experience by leading and mentoring a multidisciplinary team of business analysts, UX designers, and software developers. Designed tailored experiences that solved users’ pain points, reducing time for delivery and 50% fewer defects during testing by facilitating Design Thinking engagements that included user interviews, mapping user journeys, persona, ideation sessions, prototyping, and usability testing.
Formalized scalable user-centered design processes, driving efficiencies and mindset change across different teams/markets by identifying their needs regarding methodologies, process, tools, and training. Created end-user efficiencies by reducing training time in 60% and task-completion time in 50% by conducting user observations and interviews, defining personas, mapping user journeys, prototyping and testing concepts directly with users. Collaborated with SAP Product Development bringing thirty-seven features into SAP’s official product release by suggesting enhancements collected during user research at Nestlé.
Successfully managed project schedule, costs, resources, and risks, improving cross-functional communication and touch points by creating and streamlining project management processes. Drove culture of user-centered design and Design Thinking by working closely with UX design to train employees and pilot programs that included user research for numerous multi-disciplinary projects, increasing operational efficiencies and employee training time by providing a tailored and simplified user experience.
Worked with different product owners in translating functional designs and requirements into technical deliverables. Coordinated delivery with development teams on-shore and off-shore. Provided leadership and guidance in technical and process-related matters to development teams. Reduced re-work and QA defects by addressing issues during development cycle.
Developed technical specifications and coded in SAP ABAP/4 different finance & controlling solutions for the American Airlines project. Took leadership of technical projects across AA markets in the USA, Latin America, and Europe. Increased user satisfaction and efficiency by stabilizing critical parts of the solutions, re-designing problematic modules, and fixing defects.
Coded ABAP/4 and provided support for interfaces between SAP and third-party systems for global projects, as well as within the Brazilian market. Key member and developer of different projects across finance, supply chain and sales including use of different technologies at the time such as RFID, EDI, etc.