Henry Sage

• Established my own portfolio of corporate clients from scratch as new business accounts and developed into repeat business • Became a Trusted Advisor for clients, consistently bringing in high level enquiries and distributing across group • Drove the New Business initiative across Concerto Group’s portfolio of products and services • Maintained great client relationships, grew existing accounts and secured new business • Attended industry events as the face and ambassador of the company • Developed detailed understanding of client’s needs and expectations and established trust quickly

• Promoted internally to support the introduction and management of a new industry product launch • Strategic Partnership acquisition with top, Independent Hotel suppliers for MICE Portfolio • Pro-active selling to meetings, conferencing and events suppliers • Responsible for maximizing sales revenue from new business and developing organic business • Preparing effective and compelling sales proposals and presentations • Meeting with key decision makers and representing the company at industry events • Maintaining records of all sales activity and contact with key accounts • Managing a portfolio of clients at varying stages and relationships

• BDM and Account Manager for the UK, Russia, Greece and Baltic MICE markets • Pro-actively sourcing, identifying and qualifying leads • Undertaking market research for client consultation • Converting new leads into business and nurturing them into long term accounts • Conducting high-quality pitches at top level • Successfully selling and launching an event single-handedly, the UK and Ireland M&I Forum • Travelling extensively throughout Europe for client meetings and sales calls • Supporting the Event marketing and operations management effort

• Representing RBS/NatWest Head Office, communicating with everyday cold customers providing support, solutions and advice. Approaching all customer types and welcoming branch feedback • Addressing and selling alternative methods to banking, hitting statistical targets of 20% increase through active and persuasive communication. Providing service demonstrations and daily reporting

• Reporting directly to the Vice President of Travel and Transportation during a one-year internship, responsible for high-level business for Travel Operations and Practices • Supervising the GS Corporate Apartment Program Account in New York. Managing hotel and apartment contracts whilst maintaining quality relationships with building providers, real estate companies and service vendors for apartment amenities • Driving annual cost savings of $250,000 by undertaking the rationalisation of the Corporate Apartment Program initiative over a 6-month period, finalising the termination of building leases and vendor contracts, whilst maintaining good relationships with management • Managing new ‘Travel@mydesk’ website project, with a team of six, overseeing site architectural development, interface design and back end systems integration. Providing innovation and creativity, coordinating all internal presentations and project approvals to move into testing and launch phases • Tracking private GS Travel and Transportation project, facilitating high-level meetings for senior stakeholders within the company. Creating weekly project discussion points, reporting timeline updates and milestone achievements

Reporting directly to the Events Manager in the researching and planning and execution of Corporate Events, exhibitions and conferences, product launches and networking events.

• Working directly with the Company and Events Director in organising and ensuring smooth running of corporate events including exhibitions, conferences and corporate incentives • Supporting the Events Manager to deliver events to specific client requirements • Supervising and engaging with over 50 local and national businesses at large-scale exhibitions, including Business Link’s ‘Enterprise Shows’ and YIBC, an annual national conference featuring global icons • Managing teams of sub - contracted personnel, delegating duties and tasks as appropriate

Reporting to both the Restaurant and Area Manager, responsible for maximising sales as a team and individually through Living Room ethos ‘PPK’ (Professionalism, Personality and Knowledge) Leading and supervising the Restaurant team using incentivised motivation and people management.

• Initially the ‘Face of the Hotel’, welcoming, greeting, and setting the scene for guest’s hotel experience. • Promoted to supervisor in first month due to aptitude in customer service & showing initiative • Dealing with special requests/complaints and working across all hotel departments. Front Office Sales and Reservations - devising packages to sell to existing and new customers (Corporate, MICE and Leisure), Bar and Brasserie Management - working on day-to-day duties Conferences and Events - Supervising and facilitating hotel meetings, conferences and private functions • Achieving 100% performance rating when serving a ‘mystery guest’ at front of house