Imogen Bird

Researching potential suppliers and sourcing new products Category manager Monitoring stock allocations and reporting low stock Following up orders and providing updates for delivery requests Sending purchase orders to suppliers processing through the internal system Liaising with the Quality Team to ensure product approvals Taking sales enquiries on behalf of the Sales Team as and when required Answering incoming calls from suppliers and customers, dealing with all enquiries within a timely manner Responding to a busy inbox Supporting the Procurement Team with any other administrative duty that may be required

Created and implemented business document control system General clerical and admin duties Answering calls and dealing with emails of a sensitive nature

Using the SAGE operating system to input customer orders received by Electronic Data Interchange, post, email, fax and over the phone. Resolving customer queries and enquiries. Facilitating the sales and customer services of the company. Primary liaison with sales agents. Responsible for maintaining the customer database.

Achieving high levels of attention to detail, accuracy and organisation. Raising NCR forms. Using Optimus to book in jobs and to update live jobs going through the factory. Using SAP to raise purchase orders. Liaising with other departments when necessary to ascertain exact printing requirements and to ensure SLA’s were met in order to turn the clients’ vision into an end product. General administrative duties to support the team. Providing quotations for customers.

Ensuring legal and compliance obligations are met within the environment of the shop floor. Customer data protection. Playing an integral part in the day to day operational processes of the store. Dealing with individual customer’s needs on a unique and personal basis and going above and beyond to ensure a positive experience. Establishing and maintaining good customer relations. Problem solving. Responsibility of money. Working independently, as well as part of a team. Maintaining an up-to-date product knowledge.