Jacob Siu
About
Jacob works in the following industries: "Renewables & Environment". Jacob is currently Senior Project Manager / Operations Lead, APAC Charging at Tesla. In Jacob's previous role as a Supercharger Project Manager, APAC at Tesla, Jacob worked in until Dec 2017. Prior to joining Tesla, Jacob was a Team Lead, Delivery Operations, Hong Kong & Macau at Tesla and held the position of Team Lead, Delivery Operations, Hong Kong & Macau. Prior to that, Jacob was a Delivery Experience Specialist, Hong Kong at Tesla from Jun 2014 to Dec 2015.
Jacob Siu's contact information is available for free on finalscout.com, a web-based professional networking database with more than 500 million business contacts and 200 million company profiles.
Jacob Siu's current jobs
• Partner with the headquarters to develop new processes, CRM and PM tools for the Supercharger and Destination Charging program worldwide • Accommodate global leaders to develop strategies and make better decisions with the aid of business intelligence tools, by working together with the data analytics team • Ensure smooth execution of projects and closely monitor progress in order to hit targets
Jacob Siu's past jobs
• Coordinated and provided timely operational support to a multinational team (Australia, New Zealand, Hong Kong, Macau, Taiwan, Korea and Japan) • Facilitated deployment of 80+ new supercharger locations across APAC with cross-functional collaboration, including legal, finance, procurement, logistics, supply/demand planning, marketing teams • Assisted in new market launches
• Improved workflow to ensure operational efficiency and better support customer-facing staff • Implemented innovative ideas to mitigate crisis and hit ambitious targets under tight timelines • Coordinated and secured resources for projects, e.g. website interface and customer communications revamp, appointment scheduling system, team KPIs and dashboards • Led the operation team and mentored new team members
• Managed a pipeline of 400+ customers simultaneously • Assisted delivery manager on new projects, e.g. CRM tool improvement, trade-in program • Standardized, consolidated and documented processes and workflow