Jeff Gulley

Chief Operations Officer at a robotics company deploying autonomous systems under recurring revenue contracts across North America and Latin America. Own the full industrial backbone — manufacturing, production, supply chain, quality, finance, and field operations — with end-to-end accountability from raw materials through deployed fleet performance. Build production systems alongside the product, not after it, designing operational infrastructure that scales with a hardware-software platform still evolving through rapid iteration. Bridge the gap between physical production and software-defined products by integrating manufacturing execution, fleet telemetry, and field data into a single operational feedback loop. Use that system to drive decisions — not just monitor output, but identify constraints, prioritize engineering investment, and convert field intelligence into compounding product improvement. Operate at the intersection of operations and finance — modeling unit economics for a RaaS business, managing operational capital efficiency during scale-up, and ensuring operational decisions connect directly to margin and revenue performance. Build organizations and systems from scratch in high-ambiguity environments where institutional process doesn’t exist yet and the playbook is being written in real time.

• Overseeing and managing global business operations, focusing on providing exceptional last-mile delivery maintenance and repair operation services. • Collaborating with high-profile clients including Amazon, Lyft, UPS, and various others across the United States and Europe, ensuring seamless and efficient service delivery. • Leading and directing programs and data teams, fostering innovation and efficiency in operations. • Developing and implementing strategic operational policies and procedures to enhance service quality and client satisfaction. • Ensuring compliance with industry regulations and standards across different regions. • Analyzing operational data to identify trends, performance metrics, and opportunities for improvement. • Liaising between clients, teams, and stakeholders to ensure alignment of objectives and optimal resource utilization. • Spearheading continuous improvement initiatives to enhance operational efficiency and effectiveness. • Providing leadership and mentorship to team members, promoting a culture of excellence and continuous learning.

• Implemented telemetry-driven predictive service model that matched real-time vehicle health data to parts availability, technician capacity, and scheduling — maximizing daily throughput while minimizing downtime and loaner usage across 92 sites. Reorganized the company to ensure it met current business environments and delivered a more customer-centric process. • Architected and deployed the ‘Super Seven’ service operating system and Theory of Constraints-based flow model across ~100 sites, aligning seven core functions (appointment prep, parts, scheduling, training, shop loading, performance management) to reduce lead times from 30 days to <7 days while increasing throughput during 68% volume growth and lowering variable labor. • Chosen by the Head of North America to lead a major restructuring effort of a 7K member organization, including realigning territories across North America to merge sales, service, and delivery into 1 organization while reducing fixed costs and improving customer experience. This led to director headcount reduction from 9 to 7. • Led all operations for $500B market cap company from East Texas, including Eastern Canada and Puerto Rico, including being recognized for creating and implementing global origination strategy and closing several innovative restructuring plans.

• Implemented Objectives and Key Results System to improve key performance indicators; five of six systems rated in the top 10 in North America • Implemented Constraints Based Management System resulting in a 150% increase in productivity YoY • Leveraged team members’ expertise to create and implement a 72-hour process that streamlined communication and reduced customer wait times by 33% • Focused leader development resulting in 60% of direct reports receiving promotions

• Established a team to assess, develop, and institute an inventory control and distribution system to increase supply efficacy, reducing inventory by 25%. • Analyzed existing organizational budget for inefficiencies; Spearheaded budget process improvement to effectively manage fiscal year 2016 and improve fiscal year 2017 and 2018 annual budgets. • Implemented personnel development program to increase individual and organizational performance resulting in three promotions.

• Assessed and restructured seven separate logistical sections, resulting in improved personnel readiness by 25%. • Designed training, logistical functions, and maintenance operations for a 142-person company resulting in a reduction of over $1 million in surplus equipment • Implemented constraints based maintenance flow to increase efficiency by 15%.

• Led a platoon of 33 soldiers and a civilian security force of 200+ personnel responsible for the security of over 1,000 personnel in Helmand Province, Afghanistan • Successfully conducted organizational change management in preparation for short-notice deployment with mission alteration, resulting in individual recognition at the Joint-Forces Level • Managed the transportation execution of $4 million worth of equipment and 130 people over 2,000 miles and across seven states ahead of schedule and without equipment loss as the Unit Movement Officer • Trained and mentored a 36-person organization through seven direct reports; Organized, planned and supervised training plan and personnel leadership development to meet organizational goals.

Intelligence Analyst, US Army (2006 deployment, Baghdad) — Supported MQ-1 Predator/Reaper and other UAV operations providing real-time battlefield reconnaissance; directly enabled tactical decision-making and reduced fog of war for maneuver forces.