Jen Clarke

Trust & Safety (T&S) was responsible for maintaining user trust by defining and implementing policy in the following areas: user safety, content, advertising, intellectual property, requests by governments and law enforcement for user data, and child protection. Led a team comprised of Product Trust, International, and Trust Strategy & Analytics. Built and led Twitter's Product Trust team, which worked with Product and cross-functional teams to identify product features with Trust & Safety implications and advocate for solutions to keep users safe and build trust. This included partnering with PMs to design product features, determining whether any new policy or processes were needed to support the feature, and defining technical requirements for any associated technology changes. Defined the Product Trust Partner role and hired and managed a team of PTPs. As the T&S head for M&A deals, led our analysis during pre-close due diligence, as well as post-close integration of acquisitions, including Vine and Periscope. In H2 '16, served as EMEA Regional Lead based in Dublin (while also leading Product Trust); for the following 4.5 years, led our International teams in EMEA and APAC. With my reports, had primary people management responsibility for the regions, including planning, hiring, development, performance management, compensation, conflict resolution, and team culture. We also developed and executed responses to major regional issues, including rapidly establishing a team in response to Germany's NetzDG law, and later bringing on an external vendor. Also in late 2016, took on the Trust Strategy & Analytics team, responsible for data analytics, process improvement and tooling development. With this team, improved our understanding of data, forecast future needs, and streamlined tools and processes. This team's work was heavily cross-functional, requiring significant leadership through influence without authority. Led planning and budgeting for the department.

Managed programs related to enhancing Googler health and wellness. This included prioritization of systems investment projects, development and execution of a program structure (including project planning, governance, and resource planning) for a multi-year wellness program, and management of an international community of volunteers for health initiatives. Also served as project manager for the expansion of on-site medical clinics, including establishing new operational processes, creating branding and communications, and defining policy.

Project manager for "The Corporate Lattice", a corporate strategy book written by bestselling author Cathy Benko and Molly Anderson, published by Harvard Business Review Press. Activities included project management (execution of project plan, risk/issue tracking, status updates), managing production activities and timelines, overseeing internal distribution processes, marketing and messaging development.

Six years of experience in Deloitte's Strategy & Operations practice (8 year timespan includes 2 years at business school), serving Fortune 500 clients. Projects included process redesign, sales and operational assessments, implementation of new processes, and PMO for large system implementations. Managed portions of large client programs, including multi-phase projects which included operational redesign as well as strategy. Lead training and development program for analyst-level staff.