Jessica Ward M Sc CSM B Ed BA

- Designed the combined Training and Knowledge Management functions for a FTSE 100 trading platform, brought in to overhaul onboarding and establish enterprise KM protocols to support rapid servicing and scalability. - Built strong relationships with direct reports, coaching them for immediate performance optimisation while actively working towards long-term growth and professional development. - Forged partnerships with senior stakeholders across the business, forming a deep understanding of commercial and operational needs and maintaining clear, transparent communication on progress and team achievements. - Reimagined and built AI-first training frameworks and knowledge-sharing infrastructure, standardising servicing quality across a global servicing team facing rapid product development loops. - Provided steady line management and clear direction through a period of significant organisational transition, maintaining high team performance and operational stability. - Developed automated reporting systems to deliver regular cross-functional updates on project progress, ensuring complete stakeholder visibility across business units.

- Used agile, structured 1:1 feedback cadences and performance evaluations to optimize resource allocation across high-volume priorities, driving individual career growth, accountability, and a sustainable delivery pace. - Managed, coached, and supported a team of learning professionals, setting clear goals and expectations, ensuring consistently high work quality, sustainable team pace, rapid delivery, and individual professional development. - Spearheaded firm-wide AI skills and capability initiatives across 22 countries, partnering directly with practice leads and SMEs to build practical, daily workflows for legal and business teams. - Forged consultative relationships with senior stakeholders across business and practice areas to understand and deliver on a wide range of legal technical, compliance, innovation, tech, financial management, and professional skills programmes. - Redesigned internal production workflows and deployed new technology and ways of working, scaling team output 10x and reducing delivery friction, keeping dozens of projects moving smoothly at all times. - Gathered data and insights to evaluate programme impact, refine course focus and scope, and adapt strategies to evolving business goals. - Empowered AI enablement, leading individuals throughout the firm to build, deploy, and iterate on practice- and team-specific tools and workflows.

- Partnered directly with SMEs, engineers, and operational leads to identify needs and redesign technical training across 39 teams into modular global builds, eliminating duplication, reducing cognitive load, and supporting aggressive GTM timelines. - Directed learning programme strategy across my functional remit, adapting solutions to support vastly different operational and technical learning needs. - Trained, led, and managed a team of learning developers, delivering production quality and pace while actively investing in personal and professional growth. - Adapted programme delivery rapidly during fast-paced organisational shifts, removing operational bottlenecks to keep teams aligned and supported.

- Built training programmes and learning libraries from the ground up for Silicon Valley tech clients, supporting over 1,000 learners. - Partnered with and guided subject matter experts (SMEs) and client leads, helping them translate complex concepts and processes into clear, functional learning materials. - Managed complete programme lifecycles from initial needs assessment through implementation, evaluation, and continuous improvement. - Adapted training solutions across diverse, fast-moving client environments, delivering high-quality materials on schedule.