Jessica Ward M Sc CSM B Ed BA

- Create end-user and internal technical training for 12 big-name Silicon Valley clients and counting, over 1000 trainees - Use learning design best practices to build a training library for corporate learners from the ground up - Design and create technical learning modules, training videos, and course materials for new and existing employees, from vision to implementation to mastery analysis - Accurately assess training needs and effectiveness of training programs -Collaborate with and manage external Subject Matter Experts (SMEs) to build content

- Designed and developed technical e-learning modules, training videos, graphics, and all materials for both self-study and instructor-led onboarding and development courses - Set up and maintained corporate course materials library - Collaborated with and managed multiple Subject Matter Experts (SMEs) to gain a complete and thorough knowledge of operational processes - Assessed training needs through surveys, interviews with employees, and consultations with managers - Mentored trainers to ensure best-in-class execution of training strategy - Monitored and evaluated training programs to ensure effectiveness according to course metrics and student feedback; designed and implemented improvements as needed

- Crafted lessons in all subjects for a highly diverse class including 14 English language learners and 10 students with learning disabilities - Systematically employed data-driven assessment to gauge learning progress and intervened as needed - Adjusted all lessons as needed for English learners and students with disabilities

- Created a comprehensive second-language (L2) acquisition strategy and curriculum for 140 students - Designed and created specially-targeted, age-appropriate materials for implicit, intuitive teaching of grammatical structures - Authored and held Professional Development training in use of the new strategy and materials - Established benchmarks for students’ current language skills, learning progress, and eventual mastery - Wrote and edited documentation of L2 acquisition program operating procedures in two languages - Taught highly individualized L2 lessons in small groups - Served as a school development and student council volunteer

- Taught early literacy by introducing letters, letter sounds, letter combinations, first words, tracking, reading directionality, etc. to 54 students (2 half-day classes) - Taught early numeracy by introducing numbers, amounts, and beginning addition and subtraction - Taught core Kindergarten subjects, systematically assessing learning progress and intervening as needed - Differentiated curriculum as needed for English Language Learners of all levels - Created Professional Development training for fellow staff in Common Core curriculum and SMARTS Technology - Managed several classroom volunteers

- Created and managed nationwide marketing strategies and ad campaigns, overseeing 50% growth in card users - Oversaw continual product and process improvement in the areas of functionality innovation, customer satisfaction improvement, data processing reliability, and fraud prevention - Developed product requirements for internal new card products as well as external partner projects and managed product development and launch - Wrote documentation of operating procedures for product development

- Coordinated production of all product and software documentation in German and English - Standardized linguistic operating procedures and all product media among global subsidiaries and distributors - Managed linguistic quality issues in the company’s global product documentation, media and software - Collaborated with dozens of multinational partners to define global multilingual product terminologies - Edited and translated product and software documentation in German and English - Trained employees and subsidiaries in use of complex localization software