Jonas Trommsdorff
About
Jonas Trommsdorff is from Lucerne, Lucerne, Switzerland. Jonas works in the following industries: "Automotive". Jonas is currently Tesla Advisor at Tesla. In Jonas's previous role as a B2C Learning & Training Executive Europe at Philip Morris International, Jonas worked in Lausanne Area, Switzerland until Nov 2020. Prior to joining Philip Morris International, Jonas was a IQOS Store Manager at Philip Morris International and held the position of IQOS Store Manager. Prior to that, Jonas was a IQOS Brand Retail & Customer Care Management Trainee at Philip Morris International, based in Lausanne Area, Switzerland from Mar 2019 to Sep 2019. Jonas started working as Travel Experience Designer at QUEEN OF CLUBS Lifestyle Luxury Services in London, Großbritannien in Jul 2017. From Aug 2015 to Jan 2016, Jonas was Guest Relations Agent at The Ritz-Carlton Hotel Company, L.L.C., based in Hong Kong. Prior to that, Jonas was a Portfolio Management, Treasury, Listed Junior at Partners Group, based in Zug from Apr 2013 to Jul 2013.
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Jonas Trommsdorff's current jobs
Jonas Trommsdorff's past jobs
- Identify and define in-store improvements incl. training needs in European markets - Locally support with store openings incl. set up and training based on global guidelines - Create feedback loop to PMI HQ on store opening and staff training effectiveness - Perform staff trainings after successfully passing the Global Group / Personal Training Certificate Additional projects and accountabilities: - Develop consumer acquisition and retention strategy - Manage an internal global community platform for customer acquisition programs
During a 2 months interim assignment I was responsible for setting up the daily business of a new IQOS Store and perform all duties of a Store Manager: - Managing the daily operations in an IQOS Store - Performing sales forecasting and set weekly/ monthly performance targets - Preparing Key Performance Indicators (KPI) reports and trend analysis - Performing regular employee evaluation, feedback, and on the job trainings - Managing staff scheduling - Team building - Handling customer complaints and concerns - Performing inventory count and stocking re-orders - Ensuring store compliance with health and safety regulations - Updating promotional material and visual merchandising
- Perform market research on customer pain points within the consumer journey (across all consumer-facing channels: retail, field force, call center, and e-commerce) - Establish omnichannel consumer experience guidelines across the consumer journey - Form and implement new global retail operation guidelines for consistent customer experience
At Queen of Clubs, I was responsible for developing the company’s business in the Italian market by designing tours, sourcing suppliers, negotiating terms, creating newsletters and generating sales. Furthermore, I was responsible for global travel requests of the company’s corporate client.
At the Ritz-Carlton Hong Kong, I was responsible for handling VIP guests from the day of their booking to several days after their departure. For each guest, I was trying to create a wow customer service story, handling special requests and complaints. Additionally, I updated reports for the following days and oversaw office supplies.
Throughout this internship I was simultaneously working for three teams. For the Treasury team, where I was responsible for rebalancing accounts between Partners Group and companies within their portfolios. The Portfolio Management team, where I generated weekly KPI reports of various portfolios. For the Listed team, where I reviewed companies that potentially would match some portfolios and extracted corresponding analysis reports from Bloomberg.