Justin Camarda

Responsible for managing and growing Chariot and then Spin’s micro-transit scooter operations throughout the Southwest United States. Oversaw massive increases in ridership and revenue during my time running the region. P&L owner for the region, and exceeded revenue and ridership KPIs. Developed the strategic vision for the region and tasked with executing that plan flawlessly each day. Worked to create and refine multiple SOPs across all aspects of the operations organization. Created and led various promotions and events including marketing teams, digital campaigns on social media, safety best-practice demonstrations, and partnerships with local retail and residential organizations. Professionally media trained and worked closely with PR teams for launches, partnerships, and expansion events. Utilized data analysis tools in all aspects of the role: from determining optimal deployment zones, targeting key customer segments, and continually rebalancing supply to match demand. Self-starter with an entrepreneurial mindset where I would constantly employ new strategies and techniques to optimize operations and grow revenue. Hired and managed a large cross-functional team of full-time, part-time, and independent contractors across the organization. Forged partnerships with local governments, universities, non-profits, and local transit authorities. Familiar navigating the government regulatory environment in Texas, Arizona, Oklahoma, and Arkansas.

Responsible for running Zipcar for Texas and Oklahoma: overseeing fleet operations for more than 200 vehicles, sales, customer service, human resources, contracts management, and P&L ownership for the market. Managed relationships with local governments, corporate and educational clients, non-profits, transportation agencies, and consumers. Accountable for market P&L and sales performance across key functional areas. Provided leadership, coaching and training to market teams across a variety of functions including Marketing, Business Development, Fleet Operations, and Member Services. Responsible for delivering tangible results through operational excellence and optimizing market performance. Major responsibilities include: Local market P&L management Local market team oversight Accountable for building a strong repeat and referral business through an industry leader member experience and achieving high net promoter scores Driving sales growth through member-driven innovation Developed zone plan to launch new service areas and increase adoption in existing neighborhoods Developed and enhanced strategic business, government and consumer relationships Strong focus on performance management using systems to deliver results consistently. E.g. KPI reporting and diagnosis, application of best practices, and team training/building & development.