Kimmie Nguyen

Staffing leader of a $75M portfolio of accounts— Managed various onsite teams tasked with delivering, servicing, and managing client contingent workforce programs  Managed the overall delivery of global enterprise programs, data analysis, process improvements, benchmarking, and solution design for all contingent workforce  Built a team with a single client account and two direct reports to four client accounts and ten direct reports  Led monthly client-strategy meetings, provided thought leadership on the industry and contingent-workforce best practices  Led client quarterly business reviews (QBRs) driven to ensure optimal performance and successful delivery of program objectives against service level agreements (SLAs)  Implemented process improvements, benchmarking metrics, and performance data insights  Developed client-workforce strategic roadmaps by engaging with business leadership to analyze present and future needs

Led turn around efforts at both Dolby and Adobe. Account stakeholders had lost confidence and performance of onsite teams had fallen below acceptable levels  Drove results for Dolby: headcount increased by 13.7% from 2015 to 2016 and billable hours increased by 17.3%, with an increase of 16% in total spend from 2015 to 2016  Drove results for Adobe: customer satisfaction score increased from 64% to 92%, supplier satisfaction score increased from 75% to 88%, and the resource satisfaction score increase from 84% to 100%  Worked closely with the Dolby sponsor and stakeholders to change the perception of the program and help hiring managers understand the importance of the program  Scaled the business by building a team to grow the Dolby account by consistently providing excellent service and ensuring the company’s position for increased revenue and profitability  Worked directly with managers to facilitate staff augmentation need and all related transactions and provided on-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS

Managed high volume of requisitions for VMS and Retail clients. Recruited IT and Engineering professionals, Health Care, Accounting/Finance, Sales/Marketing, Telecommunication, Pharmaceutical, Mechanical and Facilities & Industrial engineering  Managed a high volume of candidate tracking in the database and on excel spreadsheets; volume orders of 60-70/daily  Managed all HR activities: recruitment of new employees, new hire package, compensation discussions, training and development, regulation of procedures and policies, and employee relations  Managed a team of 9 Recruiters/ 4 Sourcers  Successfully placed top talent in all functionalities across the board from Business team to IT and Engineering teams. Consistently closed 2-4 deals a month, consistently exceeding expectations