Lisa Kamm

Lead the Core Platforms Mission, a 150-person organization which is responsible for delivering capabilities that empower other missions to meet their business goals (audience, engagement, revenue). Responsible for platform strategy & execution across Commerce, Identity, Messaging and Content Delivery.

Built first Google Product team focused on internal platforms, infrastructure, and security with a specialty of delivering complex products that crossed organizational boundaries.

Assembled and now leads a team of product managers in developing tools to support key areas of enterprise operations impacting all Google employees (IT support, IT asset management, cloud enablement, device management, security tools, workflow & ticketing). Supports seven senior leaders within the organization and provides product leadership to a team of more than 300 engineers. Works closely with engineering leads to identify opportunities to enhance existing solutions across the infrastructure. Established the first Support and Ops PM team – defining products, priorities, and workflow processes. Continually evaluate product management processes in regard to tracking, asset management, security, and operations, and champion the integration of PM practices into internal support operations. Work closely with security team to balance user and product needs with critical security enhancements.

Spearheaded a company–wide initiative to improve performance across all internal Android and iOS mobile tools. Directed five international engineering teams developing multiple mobile applications spanning internal search, portal home, maps, and bug reporting. Served as product manager overseeing cross-functional decision-making related to Mobile First and company–wide OKR. Guided development of a new setup flow and initiated major changes to the internal Android platform. Created definitions and requirements for developing new security features while maintaining external privacy requirements. Create a new use case measurement process to replace existing frameworks. Reported into senior executives on a weekly basis to review progress.

Led a full overhaul of Google’s internal search infrastructure with a focus on improving user experience, cost savings, content indexing, and query growth. Directed a Munich-based engineering team through all stages of deployment, including initial development of scope, technical and architectural decisions, UX assessment, and final leadership approval. Conducted a large-scale assessment of all internal and enterprise search functions, and developed a comprehensive plan to address architecture, content and search quality, staffing, organizational ownership, UX, and data analysis. Developed roadmap, prioritized functions, defined MVP, and presented vision to all levels of the organization. Successfully executive multiple launches – including an integrated mobile application – that resulted in increased customer satisfaction across the enterprise, growth in query volume, and significant cost savings.

UX lead for all Google Advertising products, with emphasis on shifting the UX organization from a regional to a product-focused structure. Managed a global UX team in charge of interface design for all ad properties (AdWords, AdSense, DoubleClick products, Google Analytics, display ads, and internal tools). Expanded the group from 40 to 80 designers, developers, and researchers, and restructured it around a more defined hierarchy of responsibility and leadership. Aligned UX design and research functions with business priorities to support continuous release in a rapidly evolving organization. Led redesign strategy for all advertising products to create a more holistic look and feel, satisfy product needs, and better support complex workflows.

Expanded the regional UX team from 12 to 35 designers, researchers, and developers. Lead the integration of DoubleClick's User Experience team following their aquisition. Provided leadership across four product teams in six cities, and integrated tools and processes to unify the organizations into a centralized New York team. Evangelized UX across the organization to improve group visibility and champion its inclusion into the product development process. Established group processes, standards, and management structures to improve clarity, morale, and team cohesion. Managed relationships with stakeholders across multiple engineering teams in the US and Brazil. Additionally, served as design lead for all display advertising products and the Google Docs suite.

Led a team of user researchers, business analysts, information architects, taxonomists, and UX specialists in developing and implementing the user experience for the American Express global corporate intranet site (AmexWeb). Devised a three-year strategic roadmap, documented business requirements, and selected vendors for content and design. Delivered site enhancements including a new portal infrastructure, search engine upgrades, and analytical reporting tools.

User experience lead for web application projects within the global credit risk management (GCRM) space. Led UX design and research including requirements gathering, wireframing, and testing.

Held multiple roles supporting user experience, content management tools, and information strategy. Managed a multi-disciplinary UX team across three countries during the redesign and architecture of ibm.com with over 4.5M pages. Positions included: Manager, Information Strategy, Corporate Intranet Programs Program Manager, Content and Tool Strategy, WW Sales and Distribution Channel Enablement Manager, Content Management Project Office, ibm.com Manager, User Experience Team, ibm.com Manager, Information Architecture and Strategy, ibm.com Usability Coordinator, User Experience Team, ibm.com

First Amendment Fellow focused on Internet issues including free speech, cryptography and privacy