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Lou Sigillo

Executive Customer Service & Operations Leader | Directing Complex, Multi-Channel Orgs to Improve CX & Drive Transformation | AI-Driven Automation
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Email: ****@****.***
LinkedIn: Lou Sigillo
Location: New York City Metropolitan Area
Current employer: Cenlar FSB
Current title:
Senior Vice President (SVP) Borrower Operations
Last updated: 24/04/2026 05:50 AM
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About

Lou Sigillo is from New York City Metropolitan Area. Lou is currently Senior Vice President (SVP) Borrower Operations at Cenlar FSB, located in Ewing, New Jersey, United States. In Lou's previous role as a Senior Vice President Client Engagement at Alorica, Lou worked in until Jan 2020. Prior to joining Alorica, Lou was a Vice President- Customer Service Operations (Wireless) at Verizon and held the position of Vice President- Customer Service Operations (Wireless) at Basking Ridge, NJ. Prior to that, Lou was a Vice President - National Distribution (Wireless) at Verizon, based in Basking Ridge, NJ from Jan 2012 to Jan 2014. Lou started working as Vice President- National Customer Service Strategy (Wireline) at Verizon in Basking Ridge, NJ in Jan 2009. From Jan 2007 to Jan 2009, Lou was President Kansas/Missouri Region (Wireless) at Verizon, based in Chesterfield, MO. Prior to that, Lou was a Vice President Midwest Area Customer Service (Wireless) at Verizon, based in Elgin, IL from Jan 2004 to Jan 2007. Lou started working as Midwest Area Customer Service Operations Director (Wireless) at Verizon in Elgin, IL in Jan 2001.

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Lou Sigillo's current jobs
Company: Cenlar FSB
Title: Senior Vice President (SVP) Borrower Operations
Period: Jan 2020 - Present (6 years, 4 months)
Location: Ewing, New Jersey, United States
Lou Sigillo's past jobs
Company: Alorica
Title: Senior Vice President Client Engagement
Period: Jan 2019 - Jan 2020 (1 year)
Company: Verizon
Title: Vice President- Customer Service Operations (Wireless)
Period: Jan 2014 - Jan 2019 (5 years)
Location: Basking Ridge, NJ
Company: Verizon
Title: Vice President - National Distribution (Wireless)
Period: Jan 2012 - Jan 2014 (2 years)
Location: Basking Ridge, NJ
Company: Verizon
Title: Vice President- National Customer Service Strategy (Wireline)
Period: Jan 2009 - Jan 2012 (3 years)
Location: Basking Ridge, NJ
Company: Verizon
Title: President Kansas/Missouri Region (Wireless)
Period: Jan 2007 - Jan 2009 (2 years)
Location: Chesterfield, MO
Company: Verizon
Title: Vice President Midwest Area Customer Service (Wireless)
Period: Jan 2004 - Jan 2007 (3 years)
Location: Elgin, IL
Company: Verizon
Title: Midwest Area Customer Service Operations Director (Wireless)
Period: Jan 2001 - Jan 2004 (3 years)
Location: Elgin, IL
Company: Verizon
Title: Mid-Atlantic Area Customer Service Operations Director (Wireless)
Period: Jan 2000 - Jan 2001 (1 year)
Location: Laurel, MD
Company: Verizon
Title: Call Center Staff Director (Wireless)
Period: Jan 1999 - Jan 2000 (1 year)
Location: Columbia, SC
Company: Verizon
Title: Group Manager (Wireless)
Period: Jan 1996 - Jan 1999 (3 years)
Location: Orangeburg, NY
Company: Verizon
Title: Call Center Supervisor (Wireless)
Period: Jan 1995 - Jan 1996 (1 year)
Location: Orangeburg, NY
Company: Verizon
Title: Customer Service Representative (Wireless)
Period: Jan 1994 - Jan 1995 (1 year)
Location: Orangeburg, NY
Lou Sigillo's education
St. Bonaventure University
Bachelor of Science - BS
Lou Sigillo's top skills
Business Transformation Wireless Contact Center Technology Customer Retention Customer Experience Transformation Client Relations Artificial Intelligence (AI) Large Scale Business Transformation Mobile Devices Telecommunications Large Language Model Operations (LLMOps) Workforce Management Coaching & Mentoring Call Centers Customer Experience Call Center LinkedIn Sales Navigator Strategy Market Planning Vendor Management
Lou Sigillo's Colleagues
RG
Rene Gonzales
VP, IT Infrastructure and Operations
Trenton, New Jersey, United States
RL
Rob Lux
Executive Vice President and Chief Operating Officer
Trenton, New Jersey, United States
CJ
Christopher Johnson
Vice President Operations
Trenton, New Jersey, United States
PN
Prakash Nair
VP, Technology Manager (Development)
Trenton, New Jersey, United States
SA
Shanth Ananthuni
IT Director, Digital Transformation
Trenton, New Jersey, United States
Lou Sigillo has 2K+ colleagues in total at Cenlar FSB. You can find all of them in FinalScout.
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