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Lou Sigillo

Executive Customer Service & Operations Leader | Directing Complex, Multi-Channel Orgs to Improve CX & Drive Transformation | AI-Driven Automation
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LinkedIn: Lou Sigillo
Location: New York City Metropolitan Area, United States
Last updated: 29/09/2026 20:20 PM
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About

Lou Sigillo is from New York City Metropolitan Area, United States. In Lou's previous role as a Vice President of Contact Center Operations at Healthfirst, Lou worked in New York City Metropolitan Area. Prior to joining Healthfirst, Lou was a Senior Vice President (SVP) Borrower Operations at Cenlar FSB and held the position of Senior Vice President (SVP) Borrower Operations at Ewing, NJ. Prior to that, Lou was a Senior Vice President Client Engagement at Alorica from Jan 2019 to Jan 2020. Lou started working as Vice President- Customer Service Operations (Wireless) at Verizon in Basking Ridge, NJ in Jan 1994.

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Lou Sigillo's past jobs
Company: Healthfirst
Title: Vice President of Contact Center Operations
Period: Aug 2026 - Present (2 months)
Location: New York City Metropolitan Area
Company: Cenlar FSB
Title: Senior Vice President (SVP) Borrower Operations
Period: Aug 2020 - Dec 2025 (5 years, 4 months)
Location: Ewing, NJ
Company: Alorica
Title: Senior Vice President Client Engagement
Period: Jan 2019 - Jan 2020 (1 year)
Company: Verizon
Title: Vice President- Customer Service Operations (Wireless)
Period: Jan 1994 - Jan 2019 (25 years)
Location: Basking Ridge, NJ
Lou Sigillo's education
St. Bonaventure University
Bachelor of Science - BS
Lou Sigillo's top skills
LinkedIn Sales Navigator Customer Experience Transformation Call Centers Contact Center Technology Artificial Intelligence (AI) Business Transformation Coaching & Mentoring Large Language Model Operations (LLMOps) Customer Experience Telecommunications Workforce Management Large Scale Business Transformation Strategy Market Planning Client Relations Wireless Vendor Management Mobile Devices Customer Retention Call Center
Lou Sigillo's Colleagues
RG
Rene Gonzales
VP, IT Infrastructure and Operations
Trenton, New Jersey, United States
RL
Rob Lux
Executive Vice President and Chief Operating Officer
Trenton, New Jersey, United States
CJ
Christopher Johnson
Vice President Operations
Trenton, New Jersey, United States
PN
Prakash Nair
VP, Technology Manager (Development)
Trenton, New Jersey, United States
SA
Shanth Ananthuni
IT Director, Digital Transformation
Trenton, New Jersey, United States
Lou Sigillo has 2K+ colleagues in total at Cenlar FSB. You can find all of them in FinalScout.
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