Mehrab Ricky Anwar

• Taking all incoming customer inquiries via phone, emails, and other leads • Maintaining CRM records and prepare sales agreements and proposals. • Follow up proposals regularly to achieve results. • Ensuring successful handover of new customers to operational teams for delivery • Serves customers by selling services and meeting customer needs. • Contributing to the energy, culture, and expertise of our growing business • Implement company policies and procedures • Communication over the phone and emails and providing guidance to clients • Other allocated tasks

As a heavily customer-centric individual, I am the first point of contact for our new and existing customers, managing expectations, workflow and constantly problem-solving inquiries and administrative processes in a professional, pragmatic and empathic manner. • My role actively demonstrates ongoing commitment to service excellence by providing outstanding services to all of our clients by taking all incoming customer inquiries and delegating to appropriate teams. • Work and collaborate closely with our Director and Human Services manager to create and complete proposals and schedule audit by performing research and analysis to identify emerging issues and make implementation and recommendations. • Liaise with internal teams to manage competing priorities and leverage data analysis and modelling to inform decision making to achieve higher quality project outcomes. • Identify opportunities for potential consultative engagements within the organisation and contribute to the energy, culture and expertise of our growing business.

"To devote our talent and technology to creating superior products and services that contribute to a better global society. To achieve this, we set a high value on our people and technologies" • Consistently exceeding sales and service KPI targets monthly and maintaining a high volume of quality NPS feedback and mystery shop reviews with scores of 95% and above. • In charge of the development and setup of floor plans and three-dimensional displays of goods and services to highlight their features and benefits and maximize sales. • Development of a comprehensive Samsung service handbook for internal training and reference purposes. • Presentation of sales and service soft skills during monthly store meetings. • Providing complete solutions by educating customers on the Samsung ecosystem and maximizing other revenue sources such as Optus and Telstra connections, trade-up, finance and developing ongoing relationships with small-medium business customers.

I was responsible for deeply engaging with customers on a one-to-one basis to uncover their needs and then drawing upon my knowledge to solve problems practically and provide the best solution for them. I was also tasked with finalizing sales and helping customers throughout the set-up process ensuring they walked away comfortable and satisfied. I also provided trouble-shooting support and helped customers to improve their skills through our educational programs. I also helped business customers with their needs while partnering with our Business Team to help create fruitful and long-term business relationships. I did this in a challenging and unique environment where I learned exceptional interpersonal and customer service skills and collaborated with an exceptional team.