Michael Ver Cruysse MBA

As part of Verizon’s Network (RAN) Supply Chain team, I currently lead a group of 2 supply chain managers and 3 Senior Analyst professionals responsible for two key functions: o Wireless Network Supply Chain for the Pacific, spanning 8 states o 5G Implementation In my position, I manage the following activities: • Strategic planning and integration for network equipment and 5G implementation • Fulfillment center capacity planning, P&L ownership, and strategic direction of a 210k SF fulfillment center • P&L management for a 12+ Million annual expense budget, and inventory of 175M+ of Verizon capital assets • Work cross functionally to create strategic partnerships with Verizon Engineers, Transportation teams, and 3PL team to ensure effectiveness across multiple areas of the business • Monitor, analyze, and report KPI’s and budgetary metrics to executive leadership • Team recruiting, development, and performance management • Reverse logistics, asset recovery, and retirement of financial records • Contract management / negotiations including RFI / RFP / and SOW's for 3PL contracts • Multi-site responsibility for 4 warehouse facilities strategically placed along the West Coast, located in Seattle / Rialto / Sacramento / and Tempe • Lead an Outbound Core Team as the OB SME across 3 campuses to standardize and improve all 3 campuses • Lead UAT testing for WMS and 1ERP implementation • OB SME for all 1ERP planning, process mapping, and work instruction between 3PL's and VZ • Create VAS process to bring 5G equipment integrations process to Global Supply Chain, creating cost savings in both Capital in Progress (CIP) and Capital spending by 2M+ dollars My experience as a people leader at both the Fortune 1 & 2 companies, leading large complex teams within Supply Chain has prepared me for this role at Verizon. My unique background in operations and logistics and prepared me to not only meet, but exceed Verizon expectations and deliver for the GSC team here at Verizon.

• Leads and supports process improvement initiatives in a 1.2m square foot facility • Focus initiatives to improve Safety /Quality / Productivity / On Time Fulfillment & Cost • Perform root cause analysis to eliminate waste and improve performance • Support the operation with continued development of materials, processes, and metrics • Share all FC process improvements with the network to support global adoption and network impact • Ability to effectively communicate to influence peers and stakeholders across many levels to execute and implement change • Mentor, train and develop teammates for career progression and learning • Perform Kaizen for IB assortment project to increase receiving rate by 15%, and stocking rate by 25%

• Created and scaled a learning & development organization to support 3,000 associates in a 1.2 million square foot building in a 24/7 operation • Lead and supervise a team of 2 salaried managers and 8 training supervisors • Facilitate associate on boarding orientation • Create a safety school to be used for associate on boarding to drive OSHA standards and company policies • Develop and implement a high-level training academy centered around on boarding and training of all hourly associates, managers, and directors • Create and roll out cross training plan for preparation of peak 2018, cross training 386 associates • Planned and executed the personnel ramp for peak, including on boarding and training for the FC going from 1,800 associates up to 3,000 • Create 5s signage, maps, zones, and implement 5s in the FC to improve safety • Revamp the train the trainer course by Implementing new training methods using the TWI process • Created and maintain all TWI’s in house • Facilitate the classroom / hands on training for over 200 associate trainers • Partner with Operations to provide training and cross training to support business needs • Partner with process SME’s to ensure process documentation is up to date and procedures are followed • Owner of power equipment training for the FC • Foster the development for 3,000 Walmart associates, and 100 salaried managers to grow and advance their careers

• Promoted from Tier I associate to Tier III lead, to Salaried Manager • Launched multiple Amazon FC's to include: Non Sort | Sortable | and Cross dock FC's • Manage the Outbound operations in our 880,000 square foot facility, to include safety and quality metrics • Lead and supervise a team of 70+ hourly seasonal and full time Amazon Associates, along with 2 supervisors • Managed the daily department duties, including allocating labor, leading meetings, and assigning job duties for associates • Worked hands on across multiple functions delivering coaching and professional development in order to the drive the team toward success • Provide leadership development resulting into 2 leads being promoted into Area Manager roles, 5 associates into leads, and 1 Area Manager into an Operations Manger • Carryout supervisory responsibilities in accordance with company goals, policies, and procedures to include associate feedback, corrective actions, and coaching & development • Maintained accountability of over 3.5 million shipments per week and ensure on time fulfillment • OB Pick subject matter expert responsible for pick standard work, process changes, and development of the process across all shifts using the principles of Lean and Six Sigma • Found the biggest OB opportunity in Pick Error Indicators (PEI’s) and reduced by 90% by diving deep and finding the root cause • Improved the multi’s rate by 28.5% by configuring the settings and collate windows for better utilization, and training the leadership team how to fully optimize the system • Improved shift 3’s pick rate by 20%, which increase the total OB rate, and lead to positive hours daily. In return raised the shift TPH from a 15 average to an 18 average, and took shift 3 from the worst shift to the best shift in 1 month • Maintained a manager connection score of a 4.6 out of 5 on daily connections questions

• Led, mentored, and trained 500 soldiers, senior leadership, and civilian personnel on strategic operations for Chemical, Biological, Radiological, and Nuclear (CBRN) defense resulting in combat readiness • Develop and implement training programs and provide both classroom and field training for 500 soldiers • Managed an inventory property book valued at over $5M of government property • Directed the deployment of weapons systems and CBRN equipment; maintained 100% accountability and serviceability of all assigned equipment in excess of $5M • Language training in Pashto and scoring 1/1 on OPI aptitude test • Provided translation services for company leadership while performing KLE