Mick Keane
About
Mick Keane is from Dublin, Leinster, Ireland. Mick works in the following industries: "Telecommunications", "Internet", and "Information Technology & Services". Mick is currently Director, Small and Medium Business advertising, EMEA at Twitter, located in Dublin, Leinster, Ireland. In Mick's previous role as a Senior Manager, Marketing Operations & Channel management at Twitter, Mick worked in County Dublin, Ireland until Feb 2019. Prior to joining Twitter, Mick was a SMB Marketing Data Manager at Twitter and held the position of SMB Marketing Data Manager at Dublin. Prior to that, Mick was a Pricing Manager at Ding.com, based in Dublin, Ireland from Jan 2013 to Jun 2013. Mick started working as Manager Analytics & Innovation centre at Accenture in Dublin in Feb 2012. From Jan 2009 to Mar 2012, Mick was Manager - Payments and Fraud Performance at Pocket Kings, based in Dublin. Prior to that, Mick was a Call Centre Operations Manager at Dell, based in Dublin from Jun 2008 to Dec 2008. Mick started working as Senior Business Analyst at Dell in Dublin in Feb 2007.
Mick Keane's contact information is available for free on finalscout.com, a web-based professional networking database with more than 500 million business contacts and 200 million company profiles.
Mick Keane's current jobs
Mick Keane's past jobs
Managed capacity planning, service levels and scheduling functions for technical support call centres servicing the UK, Ireland, South Africa and Nordic commercial technical support customers.
Responsible for developing and managing the reporting function for the UK, Ireland & South Africa regional technical support department.Weekly presentation of KPI performance and directional insights to assist in formulating action plans to bridge gaps to target.
Ownership of quarterly Integrated Call Model unit and revenue forecast for the EMEA Home & Small Business. Building consensus and ownership of the ICM forecast through co-ordination and hosting of reviews with finance, operations, marketing and sales leadership teams.
Project managed initiatives that contributed to Dell EMEA Sales customer satisfaction improvements. Developed Customer Experience scorecard and report suite for the EMEA Home & Small Business sales call centres.
Managed and developed the reporting and analysis requirements relating to EMEA Sales Internet activity. Led projects relating to eBusiness analytics and their supporting technologies.