Mihnea Niculescu

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets Effectively present and sell and support the delivery and installation the entire Tesla eco-system Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level Execute customer documents on delivery day Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives Conduct direct deliveries from Delivery Centers to customer homes Perform additional responsibilities as assigned to meet business needs

Commercial Vehicles Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Implementing business procedures • Assessing employee performance • Relating to customers • Negotiating contracts and deals • Improving goods and services • Preparing financial data • Networking with industry peers, competitors and prospective clients • Promoting and marketing the business • Minimizing expenditure • Managing budgets • Attending business meetings, events, and industry functions

• Prepairing documents for car delivery • Organising marketing events • Updating potential customers database • Analysing questionnaires • Writing reports, company brochures and similar documents • Organising and hosting presentations and customer visits • Assisting with promotional activities • Visiting customers/external agencies • Helping to organise market research.

• Receiving documents, registering and distributing them to the specific departments • Filing and archiving documents • Drafting correspondence • Secretary responsabilities (mailing, fax, email) • Ensuring communication between company and accounting department • Activities related to marketing • Activities related to public procurement procedures (drafting documents in acordance with the public procurement special procedure following Romanian legislation) SEAP • Documents elaboration required by the management • Ensuring administrative support for all the company's departaments • Responsible for the car fleet • Communication with external suppliers • Delegated person in the relation with Regional Direction for Roads and Bridges (obtaining authorization for oversized transports)