Patrick Pivarnik MBA CISSP ITIL Dev Ops CSM

• Founded technical consulting company specializing in Data Management and Security, Agile Service Management and Development Transformation Coaching, and ITSM and ITIL based application development and process improvement. • Lead classes (15 students) and two seminars for DevSecOps culture building and automated pipelines for Continuous Integration and Continuous Deployment. • Provide Strategic Partnerships and Executive Management Training and Development (for 16 executives to date) to foster Continuous Service Improvement mindset. • Perform technology assessment and team on full IT assessment for both current and future state strategies employing ITIL, Lean, CMMI and PMBOK based capability analysis. • Industry Experience in Telecommunications, Higher Education, Health Services, Cybersecurity, State Government, and Software Development.

• Direct report to Vice President/C-Level Management via Statement of Work. • Defined and developed an Availability Management process and monitoring system for performance handling of top 10 applications and the next generation Global Learning Platform. • Developed an Agile Process Owner training document to identify and train 12 Process Owners. • Established a training platform on warranty based Non-Functional Requirements and taught 8 classes (47 students) on this subject and how it ties with IT Service Management and Structured Agile Framework (SAFe) in a DevOps culture. • Introduced Availability, Business Continuity, Security, and Capacity requirements into the Global Learning Platform to allow for the top revenue generating applications to transition to the platform saving the company more than $4M in Operational costs.

• Directed and prioritized application development, security, program management and support activities of 64 developers supporting 12 business applications. • Provided software and support for over 9,000 Global Operations and Support personnel and more than 174,000 end users of company’s customer portal. • Created a 215M record Configuration Management Database (CMDB) to promote the ITIL infrastructure through the consolidation of operational data including service inventory, SLA definitions, service bundle solutions, entitlement grouping and critical business process definition for Service Assurance, Customer Presentment, SIEM and MACD processing. • Promoted a customer focus emphasis for IT and built trust relationships across organizations as a liaison with Operation Centers worldwide that produced unprecedented alliances between Business Support and IT saving more than $3M in operations costs per annum. • Pioneered the adoption of Performance Reporting and Analytics Tools on the company’s customer portal for transparency and self-service of the company’s performance on SLAs for network availability, time to repair, jitter, latency and packet loss. Achieved 95% adoption of the tools. • Provided leadership for the SAFe Agile Transformation in VES IT. • Managed the development of automated DevOps CI/CD pipelines that reduced time to market of feature releases by 33% and improved quality by 75%. • Trained and participated in Verizon Lean Six Sigma projects to analyze and reduce waste in processes and return revenue to the Company. • Oversaw the proof of concepts and negotiations of several vendor tools for use within VES development platforms for B2B vendor management. Negotiated software purchases and consulting services totaling more than $3M.

• Managed a team of 47 software developers responsible for analyzing, designing, coding, testing and implementing all enhancements and maintenance for the Customer Management Systems and Shared Access Provisioning Systems. • Managed 180 operations analysts who maintained a call center answer rate over 98% since inception of my designed processes; maintained a mean time to repair of less than 30 minutes on all issues; maintained a batch system exception rate of less than 1% for systems consisting of more than 45,000 job executions per month; maintained database administration of eleven separate regions across four data centers; and maintained twice monthly billing extract support for five billing systems supporting $1.5B in monthly revenue. • Led and directed globally diverse teams across 4 continents and 12 US locations concurrently. • Enhanced application performance by reducing response time between screen refreshes from 30 minutes to sub-second response. • Created a platform for Third Party Vendor Management that interfaced with more than 30 vendor systems and introduced 40 new products in just over a year. • Responsible for analyzing and prototyping several different software tools and recommending, selecting, and acquiring the necessary licenses to invoke the solution. • Designed and implemented an online and batch systems support process model for 12 major business markets order entry, provisioning, and fulfillment systems.