Patrick Youwakim

• Directed teams across four facilities in Central and Northern California overseeing service, installation, and in-home sales, including 12 salaried managers, 100+ field service technicians, service consultants, and warehouse personnel. • Oversaw all hiring, training, and supervision of employees, as well as performance management, talent planning, customer feedback, site visits, fleet management, inventory accounting, and facility audits within the territory. • Developed fulfillment business to generate an alternate source of revenue for the enterprise. Hired and trained support team, identified operational improvement opportunities, and implemented processes to handle all fulfillment work in the San Francisco Bay Area.

• Created and managed a high-performing, award-winning team responsible for carrying out field pilots, high-profile installations, and unconventional operations. • Advised management teams in four states on process improvement and operational strategy. Served as a mentor and led talent management efforts by coaching and developing field operations supervisors in multiple markets. • Created CEDIA laboratory for testing control systems integration. Systems include Control4, Crestron, AMX, Nest, and more. • Led major effort to pilot home automation and other strategic initiatives, collaborating with Smart Home Services department to document impact to the field prior to national rollout.

• Managed local and remotely-based technician teams, and mobilized team responsible for installations for executives and key business partners. • Worked with Training Department to organize an onboarding program for more than 5,000 corporate employees to give them a hands-on training experience with frontline technicians. • Conducted on-site inspections to evaluate team members regarding quality service and adherence to safety standards. Developed team members using 1-on-1 meetings and consistent feedback on performance goals.