Sudha Elavarti
About
Sudha works in the following industries: "Computer Software", "Internet", "Insurance", "Higher Education", and "Utilities". Sudha is currently Staff Product Manager at Twitter. In Sudha's previous role as a Principal PM – Head of Azure Active Directory Enterprise Engagements at Microsoft, Sudha worked in Redmond until Sep 2021. Prior to joining Microsoft, Sudha was a Senior Product/Program Manager – Lead of Supply Chain Warranty Solutions at Microsoft and held the position of Senior Product/Program Manager – Lead of Supply Chain Warranty Solutions at Redmond, WA. Prior to that, Sudha was a Product/Program Manager II- Contact Center Technologies at Expedia, based in Bellevue WA from Apr 2008 to Nov 2011. Sudha started working as Business Analyst - Finance at Great American Insurance in Bellevue WA in Oct 2005. From Jan 2004 to May 2005, Sudha was Business Analyst at NEORSD, based in Cleveland/Akron, Ohio Area. Prior to that, Sudha was a IT Customer Service at Kent State University, based in Kent, Ohio from Jul 2003 to Jan 2004. Sudha started working as Software Developer Intern at ECIL in Secunderabad India in Jan 2002.
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Sudha Elavarti's current jobs
Product lead of Twitter platform console that provides an enabling environment to build experiences for our customers.
Sudha Elavarti's past jobs
Head of Collaborative Engineering Programs (private communities, persona, regional and industry driven product events) for Azure Active Directory global Enterprise customer base. Engage with our customers and partners through their usage lifecycle to validate, gather insights to build the right cloud authentication and security services ($10B industry) and help them unlock the most in their journey to cloud. Resulting in customer-centric product roadmap, customer loyalty, adoption, higher NPS and customer satisfaction. Diversity and Inclusion champ, exercising and leading positive reinforcement in organization culture.
Engineering Program lead delivering global solutions for Microsoft 1st party Warranty products (150M) that enable future capabilities for Microsoft’s supply chain space for consumer, retail, and enterprise channels. Responsible for leading new and innovative capabilities that will unlock business value and support all device launch and return processes (Xbox, Surface, HUB), which helped increase first party warranty sales from 1K/year to 500K/year and revenue from <1M to 65M.
Program owner responsible for designing and launching end to end support experiences, tools, skills, and capabilities that Expedia’s network of global agents use to assist Travelers each and every day. Designed and launched a localized BPM/CRM application operated by over 6K Customer service agents and an experience that is standalone in the travel service marketplace, reducing customer support call time by 20%, eliminating 9% service cost, increased customer satisfaction, and improved system scalability.
Responsible for planning and designing a UI interface for customer and partner engagements. On boarded 30+ insurance clients seamlessly by designing new client features and improved customer experience.
Responsible for developing solutions to meet the needs of internal stakeholders (HR, Accounting, Sales, Marketing, Operations etc.) that helped organization achieve its goal of serving customers.