Tatiana Borisevich

· Offrir un excellent service client à travers tous les canaux numériques et une communication de proximité et personnalisée. · Proposer des solutions individuelles aux clients et professionnels. · Coordonner les suivis des ventes et livraisons et s'assurer que les systèmes sont à jour. · Répondre aux exigences commerciales plus larges sur les missions annexes et reportings.

· Manage all aspects of the vehicle registration process to ensure vehicles are registered in a timely manner and in line with local requirements. · Responsible to register Tesla owned fleet vehicles, related to marketing, press, service, as well as arranging the insurance. · Handling all country specific homologation tasks when new type approvals or products are released. · Responsible for being an expert on all vehicle registration, homologation, and vehicle law topics in a designated country. · Coordinate with Sales & Delivery and Order Operations to process pre-delivery and day of delivery documents accurately. · Regularly update the CRM system to ensure accurate and timely delivery information is available to management. · Establish vehicle registrations processes for new markets and optimize for existing markets.

- Porter la voix du client en interne afin d’améliorer continuellement l’expérience client omnicanal. - Répondre aux demandes des clients sur tous les canaux (emails, appels, live chats, courriers), en offrant une expérience client personnalisée. - Accompagner la croissance e-commerce et sa productivité en enrichissant la base de données clients. - Proposer de nouvelles réponses types pour améliorer continuellement l’expérience client. - Remonter les informations au Responsable Service Clients pour les sujets sensibles.

- Prioritize client requests by ensuring responsiveness and quality service. - Support of all stores in the Europe-Mediterranean zone and Travel Retail on all matters concerning the After-Sales Service: deadlines, pricing, follow-up of files, procedures and commercial rules. - Ensure the proper treatment of items belonging to end customers or store stock. - Ensure the smooth running and follow-up of files in the ERP. - Write expertise letters (official letters explaining the decisions of the After Sales Service) - Work in close collaboration with all departments ("Métier", legal, subsidiaries ...)

- Master Chanel customer experience - Welcome and advise local and international customers on all ready-to-wear lines and accessories. - Develop and retain customers by offering a personalized service, - Meet customers exigent expectations and requirements. - Maintain and promote the image of CHANEL house.

- Prepare and update storecards attribution. - Follow-up by model launches. - Cross-team collaboration with Marketing and Press departments - RTW Product expertise. - Monitor and extract product data sheets on ERP software.

- Savoir-faire technique de la marque - service d’exception - création de contrats forfaits téléphoniques, - travail en équipe