Tiffany Fetters

Regional manager for Western US & Canada covering 13 States and two Provinces with a field staff of 4 Business Development Reps and 8 Clinical Specialists to facilitate company sales objectives and field support for the new and existing inpatient and outpatient rehabilitation facility partners. Responsible for overseeing the field sales team in delivering sales targets through growth and development of new and existing inpatient and outpatient rehabilitation facilities. Identify, negotiate and manage strategic relationships with new and existing customers.

My responsibilities include managing a large territory of existing business and recruiting new business in the hearing healthcare market. Maintain and increase sales of all products within territory of both Lyric and Daily Wear product lines. Conduct needs analysis and provide product solutions for small and medium size providers. Responsibilities include engaging in partnerships and consulting hearing healthcare providers to grow their practices via marketing, training, re-engagements, troubleshooting and strategy. Utilize practice development tools to assist providers with growing and diversifying their business. Analyze strengths and weaknesses of practices and provide solutions to improve business efficiencies. Involved with contract and pricing negotiations for accounts as well as developing business plans with all internal and external stakeholders partnerships, conduct business reviews, develop and execute marketing support and maintain strong relationships. Coordinate support with customer trainer, territory manager and inside sales.

Medical sales and Clinical Support of electrical stimulation devices for foot drop and hand paralysis after a stroke, brain injury, SCI, etc. Responsible for delivering sales targets through growth and development of new and existing inpatient and outpatient rehabilitation facilities. Identify, negotiate and manage strategic relationships with new and existing customers while working with a Clinical Specialists to develop patient usage of Bioness products. Inservice and sell neuromodulation devices for the hand and foot/knee to help people regain mobility and independence to improve quality of life & productivity (dx: TBI, CP, MS, ISCI, CVA); Sell the Vector Gait & Safety System - an overhead gait & balance system (capital) U.S. Territory: AK, WA, OR, ID, MT International Territory: AB Canada, BC Canada

• President's Club Winner 2014 (Ranked #2 in the Nation) • Responsible for generating sales that average 135% above quota throughout the year. Provide advanced Alternative Augmentative Communication (AAC) solutions for individuals to overcome their speech, language, and learning challenges. • Responsible for strategic account and business development; aligning sales strategy with how the DynaVox product can support the goals and objectives of our customers. • Manage sales territory to support and sustain customer relationships with hospitals, long-term care, Veterans Administration facilities, school districts, and home health agencies. • Use understanding of Medicare, Medi-Cal, NV Medicaid, and private insurance to aid medical professionals in medical equipment funding process. • Provide total quality service, through educational training, in-service demonstrations, and customer support and implementation.

Responsible for selling mobility products to providers in my territory of Northern California, Northern Nevada and Hawaii. I have generated over $15,000,000 in territory sales with 16% growth since 2007. Responsible for growing the territory over 13% each year since 2003.Duties included: inservicing accounts on new products, assisting dealers with marketing to Doctors, Hospitals and Assisted Living Facilities. Involved in pricing negotioations, drafting volume purchasing agreements and contract revisions. Assisted providers with marketing ideas, areas which they might increase their cash and carry business and inservice their referall sources on new product. Responsible for identifitying potential new business and selling them on the Pride product and services.

Responsible for generating new business by selling services via cold calling and referrals from exsisting clients Responsible for landing largest single dealership in company history, as well as largest dealer group in company history. Territory consists of San Francisco, Sacramento, Vallejo and Central Valley areas. Responsible for creating all marketing and sales materials. Account managing exsiting clients. Overseeing Installations of new accounts.

Resolves problem accounts based upon operational issues to ensure the Company meets its contractual obligations and business commitments. Member of SAP Core Team Responsible for construction of timelines, personnel allocation, and data analysis for implemention of SAP into multiple locations. Responsible for creation of reports and presentations to inform senior mangment of issues, timelines and resolution of problems. Research operational issues to determine the course of events. Analyze monthly margin reports and Profit & Loss statements to find areas of improvement. Assisted in the creation of multiple office budgets. Responsible to identifying cost overages and reducing them. Analyze problem areas in the Company process flow and develop recommendations regarding changes to reduce problems. Responsible for the development of better A/R & A/P process flows. Identifying issues with problem customers and working with them to provide the best resolution for the customer and the company. Involved in integrating new acquisitions into SAP computer systems. Responsible for creating and updating all SAP instruction Manuals for end users Provides training and operational help to all of BRG locations.