Tobias Hammarberg

Help drive business and maximize sales through customer service, product knowledge, product presentation and promotion. Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals. Develop amazing customer relationships on the sales floor and during test-drive experiences to ultimately create a brand experience customers will recommend to their friends. Follow up through phone and email to introduce and promote relevant features, articles and news with customers to aid in influencing their decision to go electric. Leverage customer relationships to set up new events and partnerships to increase Tesla’s exposure to future owners and Tesla fans. Display creativity / ingenuity in presenting possible solutions (financial, technical, lifestyle, practical) to customers who are considering but are also uncertain about going electric. Assist in the planning, implementation, and follow up of store operational tasks and projects. Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. Performance will be measured by your ability to manage a robust pipeline of potential customer opportunities, follow up with that pipeline through phone and e-mail, execute test drives, maintain excellent customer satisfaction ratings and ultimately create new Tesla owners.

Welcome all walk in guests, answer questions and generally manage the customer’s Tesla experience in the most positive way. Enthusiastically educate all customers and fans about the benefits of going electric. Assist Owner Advisors in co-piloting test drives for Tesla enthusiasts and providing an experience that future customer would highly recommend to friends and family. Help Tesla enthusiasts and future owners stay up to speed with Tesla by subscribing them to digital updates from the company and founder, Elon Musk. Through conversations on the floor, identify future Tesla prospects and encourage them to get behind the wheel of a Tesla product for themselves. Assist customers with purchases of apparel and keep inventory full and neat. Provide high quality customer service to the existing Tesla owner community. Keep up with industry trends and best practices. Help to develop a new way to market and sell cars to the community. Performance will be measured by your ability to engage and sign up potential customers in the store for updates and test drive and other event invitations from Tesla.

Bachelor's degree in international sales & marketing management

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