Tommy Hart

Represent Verizon's Industry-leading network and broad portfolio of SaaS partners to collaborate and deliver enterprise-grade cloud solutions. Verizon's UC portfolio includes (but is not limited to) SIP Trunking/VoIP, hosted enterprise services (including voice, web and video conferencing, and mobility), professional services, network security, and managed UC. Expert on managing/tailoring Cisco WebEx, Microsoft Teams, BlueJeans, Zoom, UCCaaS services to on-prem, cloud, or hybrid environments. Delivering World-Class UC solutions that help companies operate more efficiently, pivot quickly and securely when needed, and arm customers to best serve their customers.

Drove strategic growth by establishing Verizon as a thought-leader in the Enterprise Software and SaaS space. Responsible for indirectly managing a mix of 19 front-line representatives when presenting SaaS and IoT solutions to C-Suite, IT personnel, and customer leadership groups. Verizon SaaS Business Tools: Enterprise Messaging (EMAG), Field Force Manager, PTT+, Verizon MDM, Mobile Private Network, OneTalk. Verizon Business Solution Store Partners: IBM - MaaS360, MobileIron, Google Workspace, Apple Business Manager, Samsung Knox, Wandera, Lookout for Enterprise, Microsoft M365, and various others.

At Verizon Wireless, my position as a Business Account Manager is being the trusted advisor to small to medium businesses on all of their technology questions, and any pains they may have with their business processes. From there, I work with our team to design solutions necessary to achieve the business goals and relieve any stressors related to those goals. Learning what is important to each customer and customizing the perfect solutions is what sets Verizon Wireless apart. I advise on how wireless solutions can positively impact processes, increase productivity, generate new revenue streams or reduce operational expenses is important but knowing how to connect all the dots and finish projects on time is what will earn customers trust.

Recruited to transition a broad, traditional advertising offering into the digital space utilizing a SaaS model for digital advertising and website design/build. Accountable for managing clients’ advertising plans, developing and implementing strategies with minimal supervision, and providing traceable ROI. - Achieved page 1 Google rankings for most clients within only 6 months and increased organic search traffic by an average of 190%. - Created a 3x increase in conversion rate for a client’s Google AdWords Campaign after analyzing negative keywords and rearranging ad copy to direct to specific landing pages. - Drove 53% increase in online sales for promotions client after leading a cross-functional team to assess/rebuild a website, as well as utilize Online Display in the Microsoft Ad Network with retargeting.

Managed a team of virtual sales reps via Salesforce.com to deliver monthly business targets. Forecasting, lead generation, cold calling, direct sales, and sales process improvement were paramount when coaching team members and improving outcomes. Our SaaS solutions for conferences, enterprises, associations, and meetings helped our customers improve profitability, lower expenses, and increase efficiencies with their customers. My team managed event marketing efforts for clients’ conventions through mobile app technology and promotion of the event app through social media, press releases, vendor relations, and viral video.

Collaborated with all clients on their conference’s mobile application, including all C-suite demonstrations, contracts, workflows, instructional materials, delivering measurable results. Identified opportunities, developed focus plans and strategies, and provided tactile business solutions to clients seeking to increase conference engagement.

Managed and grew existing accounts by overseeing production at every level for clients, from client solicitation, contract negotiation, on-site quality assurance and off-site management of service for the duration of the event. Increased sales by leveraging event industry relationships, increasing brand recognition in the association marketplace, and aligning company goals with those of Association Management partners.

Designed meetings and events for corporate and association clients. Responsible for providing “end-to-end” service, from concept to completion. Negotiated contracts for equipment, labor, lodging, & transportation, staying within budget & reporting to leadership on a monthly basis.

Designed and operated video projection for events and meetings for corporate/association clients. Worked directly with presenters on presentation setup, as well as operated teleprompter system for various diplomats and CEOs. Created original content for clients, including scripts, storyboarding, and presentation decks.