Vanessa Moya MBA

Increase and manage sales and delivery of all Tesla products in the Bethesda/Rockville area • Organize extensive outbound activities to drive brand awareness in the state • Increase sales and productivity for our store and delivery locations • Lead and coach both managers and individual contributors

Senior leader developed web-based platforms for global Marriott property audits, ensuring Marriott customers experience consistent, high-quality customer service at over 7,000 Marriott properties across the globe. Global Operations is known for taking ideas for implementation across all brands, disciplines, and continents. The Global Quality (GQ) team is a program for all brands that measure customer experience and confirms hotels’ compliance with Brand Standards globally. This position supported Marriott’s Brand Standards Audit Program (BSA), which measures hotel compliance standards. The role helped support the development and execution of platform enhancements, training, and support resources to deliver operational excellence worldwide. This position also provided management and oversight of other business processes across the organization that utilize GQ auditing and reporting technologies.

Project manager implemented Marriott brand standards and deploying updates in North and South America, working specifically with newly built and newly acquired properties. Responsibilities included developing standard operating procedures, increasing guest satisfaction scores at on-site Bistro operations, and conducting trainings in-person, via webinar, and on video. Accomplishments included: • Launched and managed the Guest Satisfaction Survey Threshold Program for Courtyard hotels, identifying under performing restaurant hotels and training them on how to increase customer satisfaction scores. Conducted 150 trainings per year, trained 25 trainers, and completed training for over 500 properties. Increased customer service scores on average 25-50%, and decreased restaurant food costs by 5%. • Wrote a comprehensive training manual providing over 4,000 properties detailing instructions on how to use the new Global Property Management System platform deployed in 2015. • Systems lead for deploying enhancements and tracking progress of over 400 properties annually on Critical Path- Land It, a Marriott International project implementation resource used globally for new build hotels to guide and track opening responsibilities.

Corporate manager developed, prepared, and executed in-depth on-site trainings at newly built and renovated hotels for 20 brands across North and South America. Taught comprehensive, two-week courses in English and Spanish on Marriott standards across all aspects of a hotel operation, including property management, food and beverage, housekeeping, Sales and Marketing, finance, and service hospitality standards for all hotel and restaurant operations. Accomplishments included: • Created training manuals in Spanish to be utilized in all Latin America Courtyard Bistro restaurant openings; Executed trainings in Mexico, Costa Rica, Ecuador, Panama, El Salvador, and Peru. • Updated training program and staff scheduling, resulting in $400,000 annual savings as a result of a more efficient training schedule. • Successfully on-boarded and trained 30 new trainers to the hotel openings and transitions team.