Yuki Zhong

Set the strategy and empower the business with the right tools, processes and insights to drive high-standard results for our nationwide sales team, promote customer experience, and deliver sustainable, energy-efficient solutions for all New Zealand homes and buildings.

A boutique cross-cultural marketing agency with deep understanding of culture, branding and business models from both Western and Chinese perspectives. We take pride in our ability to stay true to our client's brand identity when creating content for different markets. www.mandarindigital.co.nz

Enable our people and stakeholders to act with confidence using data and insights to support our customer’s innovation success and drive the desired impact. Responsible to show how company’s work benefits customers and how innovation benefits New Zealand and provides actionable insights to shape strategy. Being accountable to update the Executive team, Board and key Government stakeholders, and enhancing it to deliver critical intelligence and breakthrough insights.

To lead a high performing team across North Island New Zealand, dedicated to helping our sales people be their very best, and deliver outstanding experiences to our customers. This role has required me to be fast and agile - in any one day I would split my focus between leading the team as well as contributing to and delivering on programmes of work and improvement initiatives via simplification and digitisation. Responsibilities ● Lead and coach the team to ensure a high level of operational efficiency. ● Collaborate with internal and external stakeholders as the interlock between sales team and all other business units. Understand their needs and pain points, and drive initiatives to improve customer experience. ● Monitor and manage team workflow and matrics, identify gaps and drivers that impact the team, and ensure clear communication to the business. Achievements ● Built and delivered the first Bot in sales channel to automate a manual reporting process , which saved 6 FTE days per month and improved employee satisfaction. ● Designed and implemented the first sales operations voice of customers program via Salesforce.com. ● Adopted Agile way of working and formed first Agile squads within Sales channel to focus on accelerating billing, providing self-service channel for customers and improving internal training and education. ● Successfully lead a year end debt collection project and delivered the best debt results for last 10 years, which resulted in 65% increase in payment and $4.5m collected in total. Ways of customer engagement and billing methods have been improved through the project.

Reporting to the Head of Sales Operations and be a key member of Corporate Business Leadership team, the main focus of my role is to lead the sales analyst team, provide accurate, timely, meaningful and insightful performance analysis to the National Corporate Sales team and help in assisting the team to shape their future direction by offering insights into both business management and customer & market dynamics. Responsibilities: • Oversight of pan Spark Digital sales analytics processes and practices. • Continuously seek to improve current sales financial processes to support best practice and support pan Spark initiatives. • Deliver sound business advice, analysis and modelling to support commercial and business development decision-making. • Proactively identify slippage in the achievement of key initiatives and drive corrective action together with senior management • Engage team members in collaborative problem solving to develop plans or resolve issues with continuous improvement seen as the basis for problem solving. • Development of capability within the team and build employee engagement. • Encourage and support team members to engage deeply with the broader business and ensure they are invited to the table when key business decisions are being made. • Provide knowledge transfer and act as a subject matter expert to team members. • Work closely with the wider sales team to identify gaps and issues in business performance and ensure clear communication to the business.

Reporting to the Head of Sales Operations and be a key member of Corporate Business Leadership team, the main focus of my role is to provide accurate, timely, meaningful and insightful performance analysis to the National Corporate Sales team and help in assisting the team to shape their future direction by offering insights into both business management and customer & market dynamics. Responsibilities: • Proactively identify slippage in the achievement of key initiatives and drive corrective action together with senior management • Deliver sound business advice, analysis and modelling to support commercial and business development decision-making. • Prepare customer and market specific analysis • Monitor and measure progress towards key targets • Contribute to the delivery of accurate cost and revenue forecasts and add insight so that Sales Heads understand the key drivers and what interventions are required to optimise performance • Define key commercial opportunities and issues based on relevant customer/market insights and generate leads • Plan, develop and manage campaigns • Analyse monthly sales results/specific campaign initiatives • Target and commissions assistance

To proactively create efficient and effective reporting and analysis to support the Spark Home, Mobile and Business Sales Operation in delivering a great customer and employee experience. To provide support to Sales, Finance and Marketing through insights and recommendations to enhance core functions and support the implementation of strategic sales activities to enable increased efficiencies and reliability. Responsibilities: • Provide KPI sales analysis for Retail stores and Business Hubs • Assist with Marketing campaign rollout and post campaign measurement • Identify the business requirement and partnership with Finance/IT/Marketing to roll out project/process • Financial budget plan and commission schema modelling/design • Own and maintain Retail reporting server • Microsoft CRM maintenance and enhancement • Identify and investigate process improvement opportunities in the business • Lead the process improvement project to increase sales operation efficiency and effectiveness

Broadway Education provides undergraduate students who have the potential to achieve, but are at risk of underachievement, with a friendly university mentor/tutor, to raise levels of aspiration and achievement. As a Senior Tutor I was helping students facing difficulties with Business related subjects. Helping students succeed in university examinations using prior knowledge and experience and enhancing self-confidence for those students at risk of underachieving.

Responsibilities • Researching and analysing relevant journal articles • Build the optimised software for track users’ behaviours • Analyse users’ personal information management journals • Contributed to written academic reports Research Area • Personal Information Management • Organisation Social Media