Amy Van Gundy

• Develop and implement diverse strategies for multiple technology teams, enabling digital transformation for corporate functions, leadership for enterprise services and support for overall efficiency and quality. • Lead IT function and teams for finance, HR, legal, compliance, intranet, business process automation, quality assurance and automation, records/information management, EPMO and enterprise project management. • Drive vision and execution across all teams including approach definition, selection and implementation of SaaS solutions, agile custom development of tools to fill gaps and automation and enablement of corporate-wide strategic and regulatory initiatives. • Create strategic partnerships with executive business leaders and a client-centric, highly engaged team that is innovative and responsive to change, enabling faster and lower cost delivery with higher quality. • Manage $14 million budget; oversee team of 44 employees plus outsourced offshore teams of 40+ and 5-10 contractors. ACCOMPLISHMENTS * Attained 70% improvement in time to integrate acquisitions via approach redesign and cross-functional alignment on guiding principles. * Focus on innovation reduced new employee/contractor provisioning time from hours to minutes and increased day 1 readiness 60% by deploying an automated solution to all hiring managers based on hackathon incubation in response to employee ideation. * Automation focus eliminated political contributions manual compliance tracking and increased monitoring 99% to include all employees by creating solution that included robotic process automation, contribution matching algorithms, workflow and dashboarding to drive attention action to highest priority violations. * Reduced development timelines 25% and created finance team efficiencies of 33% through development of a Finance Architecture Vision and a new toolset to bridge gaps and reduce technical debt, ultimately enabling tighter business/IT alignment.

• Led team of project, program, and portfolio managers driving strategic, cross-functional projects across the firm including large IT programs and non-IT initiatives. • Transformed project management capability from poor reputation to desirable partner by implementing best practices and increasing delivery consistency by 30%. • Upskilled project management team by focusing on consultative skill sets, introducing entrepreneurial project management techniques and counseling out team members that were unable to adapt. • Enabled cost reductions, introductions of products into new markets and process efficiencies while reducing time to integrate acquisitions by 70%. • Continued to evolve transparency and tools for project initiation, status, roadmap creation and value tracking while operating in a fully matrixed environment. • Developed relationships with key stakeholders to accomplish IT and operational goals. • Aligned overall IT strategy with business objectives by incorporating existing technology as well as guiding the selection, installation and implementation of emerging technologies and SaaS solutions. • Enhanced capacity planning, resource management and risk mitigation with implementation of new project and portfolio management software.

* Created and led a team to drive transparency across siloed work in IT. * Developed transparency which drove integration opportunities, leveraged products and custom software across IT, improved prioritization/tradeoff decisions, and enhanced quality of execution including value, schedule and cost. * Implemented IT Portfolio Management and created a Demand Management Working Group to ensure project prioritization and alignment with both business and IT strategy as well as corporate profitability goals.

* Led a team of geographically dispersed maintenance developers and technical support engineers providing support and custom maintenance for 22 deployments of a billing and customer care solution. * Coalesced a team of "draftees" from a variety of backgrounds and organizations into a customer-focused, productive and tightly knit team. * Standardized tools and created policies to drive process efficiencies.

* Oversaw North American customer account functions including customer relationship management, account strategy, business development and oversight of both service and support activities. * Served customers included regulated and deregulated utilities utilizing the Peace CIS solution. ACCOMPLISHMENTS * Drove services revenue increase from $0 in 2009 to $1 million booked for 2010 by transforming a tense customer situation to a collaborative relationship. * Stabilized a market interface product implementation after a year of quality issues through intense team focus, customer communication and the introduction of additional quality processes.

* Led a team of 45 highly skilled, geographically dispersed technical support engineers and managers providing support for configurable enterprise-grade client server software for 58 customers. * Constantly evolved support model and processes to effectively manage new architectures, additional products, third party products, changing skill set requirements and new technologies. * Increased contribution margin by actively promoting maintenance value internally and externally. * Led feedback loop to product management as well as R&D to communicate feature design issues as well as promote incident avoidance through software enhancements. ACCOMPLISHMENTS * Grew consulting team 300% during a period of skyrocketing sales and rapid revenue growth while ensuring high quality implementations with continuous improvement of processes and toolsets. * Achieved 25% improvement in customer satisfaction and highest scores worldwide (as compared to other regions) by refocusing the team on customer needs and implementing regular service reviews. * Maintained <10% attrition rate and high employee satisfaction through a challenging acquisition and time of rapid change. * Held P&L responsibility for over 45% of group revenues in the Americas.

* Led a team of 30+ technical professionals in North America including managers and engineers supporting 35+ enterprise customers in North America. * Orchestrated a team turnaround from low credibility in the company and low customer satisfaction to a premier, customer-focused, go-to organization.

* Served as one of four steering directors for the North American consulting organization with services and license revenue of over $40 million. * Built and maintained long-term client relationships at the director and executive levels. * Led the success of 4-6 simultaneous multi-million-dollar implementations across 6-8 separate customers, coordinating between sales, core development, custom development, release engineering, and maintenance organizations to ensure client success and quality, on-time deliveries. * Oversaw all aspects of the implementation projects including team creation and resource allocation, project planning and tracking, risk management, team coordination and client relationship management.

* Led regional consultants implementing enterprise software solutions for telecommunication providers. * Directed all aspects of projects including contract negotiations, project plan creation and tracking, resource management, budget tracking and management and client relationship management. * Provided detailed involvement in data modeling, interface design, specifications, configuration, legacy conversion strategy and implementation, testing, troubleshooting and migration to production. * Created and leveraged strong relationships with onsite integration team partners. * Utilized client-driven experiences to enhance the core Kenan products. * Served as subject matter expert (SME), troubleshooting implementation issues globally.