Ronny Tsang

• Responsible for administrating and the upkeep of physical security systems (Avigilon ACM and ExacqVision VMS) for the West Coast and APAC region. • Planned, implemented, managed and commissioned multiple physical security systems projects and MACs in new and existing sites through the entire project lifecycle. • Addressed and resolved break/fix and other systems requests within SLA. • Responsible for the implementation and/or maintenance of window treatment, mobile radios devices and applications (TRBOnet), Envoy Visitor Management, sound masking equipment and other miscellaneous physical security related programs and systems. • Mentored other security personnel who had interest in physical security systems. • Developed relationships with key personnel from our integrator, outside vendors and internal departments to create an efficient workflow to streamline projects and tasks. • Continuously developed and presented ideas to management to enhance current and new security devices, device placement, infrastructure and systems.

• Responsible for administrating and the upkeep of the physical security systems program (S2 ACM and VMS) for Uber Technologies globally. • Programmed, troubleshot and commissioned projects and MACs for new and existing sites. • Addressed and resolved break/fix and other security systems requests within SLA timeframe. • Developed relationships with key personnel from our integrator, outside vendors and internal departments to create an efficient workflow to streamline projects and tasks.

• Responsible to maintain and control physical access with keys and access control cards to residential and dining buildings on campus for vendors, students and staff. • Set access control, schedules and other functions in Lenel ACM. • Assisted in setting, sorting and distributing key cores for locks. • Dispatched break/fix service tickets to in-house service technicians. • Developed, presented and implemented ideas to assist in simplifying key distribution and other functions in the department.

Monitored, maintained, troubleshot, and coordinated service support on all aspects of an access control system (Lenel OnGuard) including all access control hardware, video surveillance equipment, badging hardware, desktop workstations, servers, and imaging systems. • Coordniated and facilitated the client and law enforcement to review video and generated door and badge reports. • Conducted monthly tests on all help buttons, emergency phones, NVRs/DVRs, cameras and other security equipment. • Oversaw the security operation center and trained new hires.

• Created project financial reports in response to SOX compliance and business needs. In addition to consolidating and analyzing results to provide analytical and performance metrics across multiple departments and organizations. • Participated in various complex special projects and provided workflow and analytical support. • Supervised, audited, and resolved cash handling performance, discrepancies, and concerns. • Communicated local and regional initiatives though developing and delivering presentations to management and front line staff. • Supported and provided workflows and real time solutions for front line staff and management.

• Monitored, maintained, troubleshot, and coordinated service support on all aspects of an access control system (Lenel OnGuard) including all access control hardware, video surveillance equipment, badging hardware, desktop workstations, servers, and imaging systems. • Coordinated and facilitated the client and law enforcement to review video and generated door and badge reports. • Conducted monthly tests on all help buttons, emergency phones, NVRs/DVRs, cameras and other security equipment. • Oversaw the security operation center and trained new hires.

• Managed and significantly reduced levels of damaged products in the company by creating, streamlining, and implementing processes in the department. • Performed and oversaw RMA processes, scrap authorizations, and service requests. • Fulfilled and followed up on customer and store requests for missing and damaged parts. • Audited routes and quality checked open boxed items before delivery. • Constant communications via phone, fax, IM, and email with customers and vendors. • Performed and support other operational duties when needed including inventory control, receiving, purchasing, warehouse support, technical support, and customer service.

• Administrated and managed an affiliate marketing campaign program (Commission Junction) to drive and increase sales and exposure through online publishers. • Administrated and managed a rewards and email campaign program (LoyaltyLab). • Created, prepared, and executed weekly email promotional campaigns. • Created and maintained weekly sales and traffic forecasts and reports using Omniture Catalyst and other software programs. • Assigned and completed other marketing projects and tasks.

• Trained sales staff in automotive dealerships throughout California on dealer management systems and customer relationship management programs including RGS-ERA (DMS), Desking (DMS), Contact Management (CRM), and Lead Management (CRM) • Resolved software issues and customized software applications to the customer's preference